About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services — Automotive Marketing.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This entry-level, full-time Website Support Specialist (L1) provides first-line website and content support for the Confidential Client’s dealer/marketing platform. You will respond to customer requests, troubleshoot site issues, and follow internal processes to document and escalate technical problems when needed. You will work onsite in Phoenix, AZ and collaborate with Customer Success, Onboarding, Development, and vendor partners.

• Prioritize and resolve website support requests via email, phone, and web submissions
• Troubleshoot basic HTML/CSS issues and CMS/web-builder questions
• Maintain and update website content and inventory data as directed
• Log, document, and escalate technical issues using internal tracking systems (e.g., Jira)
• Communicate clearly with customers and internal teams about issue status and resolutions
• Stay current with product updates, platform enhancements, and best practices

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Additional Responsibilities

• Assist customers using the client’s proprietary web-building programs (Apollo® or similar)
• Collaborate with account managers, developers, content creators, and vendors to resolve complex issues
• Learn and apply integrated marketing and automotive-industry concepts to better support customers
• Contribute to process improvements and knowledge-base content to speed future resolutions

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Requirements

• Bachelor’s degree
• 1+ years of relevant experience in customer support, technical support, or similar roles
• Working knowledge of HTML and CSS fundamentals
• Experience with web-building software and content management systems
• Strong written and verbal customer-facing communication skills
• Exceptional organization, prioritization, and time-management skills
• Ability to learn new software quickly and follow internal workflows
• Patient, service-oriented mindset with strong problem-solving skills

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Work Location & Schedule

• Onsite in Phoenix, AZ — candidates must reside within daily commuting distance to the Confidential Client’s Phoenix office.
• Full-time, salaried position.

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Compensation & Benefits

• Annual starting salary: $45,000 (commensurate with experience), as listed by the client
• Benefits include medical, dental, vision, 401(k) with matching, paid time off, wellness programs, and other standard offerings

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About the Client

Confidential Client is a full-service automotive marketing provider delivering integrated marketing solutions and proprietary technology to OEMs and dealerships. The organization focuses on data-driven, personalized campaigns and platform features that help dealers sell and service more vehicles.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.