About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is seeking a detail-oriented Claims Analyst to process victim compensation claims and payments. Key duties include:

• Resolve compensability issues and determine eligibility for victim compensation benefits per statutes, administrative rules, and procedures within two business days of receipt.
• Process and resolve inquiries received via the Automated Call Distribution toll-free victim services and provider lines or agency call center.
• Perform criminal history background checks using the Criminal Justice Information System accurately and without margin of error.
• Contact law enforcement and criminal justice entities to assess statutory elements of eligibility and obtain prosecution/restitution status.
• Contact victims telephonically to provide introductions, status updates, and instructions within two business days of claim assignment.
• Verify costs with vendors, advocates, treatment providers, employers, contractors, and collateral sources; authorize payments in accordance with rules and procedures.
• Identify potential subrogation activities and manage refund/recoupment/restitution issues as needed.
• Respond to telephone, email, fax, and mail inquiries within two business days; resolve problems and complaints professionally with minimal escalation.
• Perform Automated Call Distribution duties and meet monthly quantitative goals (minimum 50 claim determinations and 30 expenses paid per month).
• Finalize quality-assurance corrective actions within five business days of notification.
• Accurately enter caller and claim data into the claims management database and call-tracking systems.
• Meet performance expectations for call volume (average 52–62 live/return calls daily when assigned to calls).
• Complete special projects and directives within established time frames.

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Minimum Qualifications

• Three (3) years of relevant clerical or administrative experience in one or more of the following: accounting; claims processing; claims or benefits eligibility determination; social or victim services; disability examiner; claims adjuster; insurance adjuster; or case manager processing eligibility and benefit payments.
• A bachelor’s degree from an accredited college or university may substitute for the required work experience.
• A high school diploma (or equivalent) may substitute for one year of the required work experience.

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Preferred & Additional Skills

• Strong verbal and written communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Experience working in a call center or with Automated Call Distribution systems.
• Bilingual Spanish fluency is a plus and may be given preference.
• Ability to perform criminal history checks and coordinate with law enforcement and justice system partners.

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Compensation & Benefits

• Salary: $42,024.32 annually (as listed by the source posting).
• Benefits may include: annual and sick leave, paid holidays (including one personal holiday), state group insurance options (health, life, dental, vision, supplemental), retirement plan options with employer contributions, flexible spending accounts, tuition waivers, and other standard benefits offered by the Confidential Client.

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Work Environment & Expectations

• This position may require extended hours and/or travel outside the work site.
• Positions may be filled from this advertisement for up to six months; the ad may close earlier than the posted closing date.
• This posting may fill multiple positions. Prior applicants need not re-apply if instructed otherwise.

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Important Notices & Hiring Requirements

• Applicants must submit a complete and accurate application profile including detailed work history (including military service, self-employment, volunteer work, internships) and explanations for employment gaps. Use of “See Resume” in place of entering work history is not acceptable.
• Responses to qualifying questions must be verifiable by the application and/or resume. Applicants who do not respond may not be considered.
• The selection process may include a skills assessment exercise.
• Confidential Client requires favorable results on background investigations (including fingerprinting) for sensitive or special-trust positions.
• The Confidential Client supports a Drug-Free Workplace; employees are subject to reasonable suspicion or other drug testing per applicable policy.
• The Confidential Client participates in the E-Verify employment-eligibility program. Only U.S. citizens and those lawfully authorized to work in the U.S. will be hired.
• Veterans’ preference will be applied where applicable and candidates claiming preference must provide supporting documentation by the close of the announcement.
• Candidates requiring reasonable accommodation under the Americans with Disabilities Act should notify the hiring authority in advance.

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Candidate Profile & Application Tips

• Provide supervisor names and phone numbers for all employment periods.
• Explain any employment gaps to avoid delays in the hiring process.
• Ensure all claimed experience, education, training, knowledge, skills, and abilities are verifiable.
• Have documentation ready for veterans’ preference, if applicable.
• If you experience trouble with online systems, follow the contact instructions provided by the hiring authority.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.