About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Business Consulting and Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

• Design end-to-end experiences across mobile apps, websites, embedded displays, physical controls, setup flows, notifications, and service interactions.
• Create personas, journey maps, information architecture, task flows, wireframes, high-fidelity designs, interactive prototypes (Figma), and implementation-ready specifications.
• Plan and run user research: interviews, contextual inquiry, concept testing, usability studies, surveys, and field observations.
• Translate research findings into design recommendations, acceptance criteria, and prioritized backlog items.
• Design role-based experiences for homeowners, administrators, guests, dealers, installers, and service professionals.
• Account for onboarding, connectivity loss, error handling, alerts, maintenance, device replacement, and ownership-transfer scenarios.
• Partner closely with Industrial Design and hardware teams to align digital experiences with physical products and controls.
• Collaborate with Product, Engineering, Architecture, Firmware, Hardware, QA, Service, and Commercial teams to ensure design quality through implementation reviews.
• Use Figma and approved AI-assisted tools to accelerate design exploration and product learning.
• Present design rationale, prototypes, research readouts, and recommendations to both technical and non-technical stakeholders.

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What We’re Looking For

• Strong Figma skills — low- to high-fidelity prototyping and interactive prototypes.
• Proven experience designing both Mobile (iOS, Android) and Web interfaces.
• Hands-on user research and usability testing experience.
• Ecosystem thinking across multiple users, devices, roles, and lifecycle stages.
• Clear, collaborative communication with product, engineering and QA teams.
• Ability to work with globally distributed teams (including US and India partners) while maintaining an in-person presence in Apex, NC.
• Bachelor’s degree (or equivalent experience) preferred.
• Employment type: Full-time.
• Compensation (provided by source): $38.00–$43.00 per hour.

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Nice to Haves

• Connected device, embedded-interface, HMI, or IoT product experience.
• Experience with physical-device controls, consumer durables, or electromechanical products.
• Prior collaboration with Industrial Design, hardware engineering, human factors, or service-design teams.
• Experience designing account access, permissions, multi-property setups, device installation/commissioning, and lifecycle experiences.
• Familiarity with AI-assisted design tools.

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Workplace & Logistics

• This role requires an in-person presence in Apex, NC and regular collaboration with distributed teammates.
• The position supports building an experience studio and influencing connected-product strategy across digital and physical touchpoints.
• Careertakes may surface additional matched opportunities to applicants through its platform.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.