UC Eligibility Agent - Multiple Vacancies
The UC Eligibility Agent at Confidential Client is responsible for determining eligibility and resolving issues related to unemployment benefits by interviewing claimants, evaluating information, and ensuring compliance with state and federal laws. This role involves direct interaction with clients and partners, requires sound judgment and attention to detail, and supports fair and accurate benefit distribution. The position offers a hybrid work schedule after a probationary period, emphasizing excellent customer service and thorough case management.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role Overview
Confidential Client is hiring Unemployment Compensation (UC) Eligibility Agents to support claims processing and eligibility determinations. This full-time, permanent role is based in Augusta, ME and may also be filled in other regional offices. The position offers a hybrid schedule (minimum one in-office day per week after the initial training/probationary period) and an hourly pay range of $20.73–$28.73.
Primary Responsibilities
- Interview applicants to determine initial and ongoing eligibility for unemployment compensation benefits.
- Evaluate and verify information; apply program rules and standards to determine benefit entitlement and amounts.
- Explain eligibility requirements, program rules, claimant rights and responsibilities to clients.
- Detect and resolve discrepancies and ensure case accuracy and completeness.
- Refer claimants to supportive services and employment programs to improve re-employment outcomes.
- Prepare reports, present case facts, and represent the department at hearings when needed.
- Research potential overpayments, identify causes, and assess whether issues involve misrepresentation.
- Review case records, examine primary and collateral information, and correct deficiencies.
Knowledge, Skills & Abilities
- Knowledge of agency laws, rules, policies and eligibility requirements for unemployment programs.
- Strong interviewing skills and effective verbal and written communication.
- Proficiency with standard desktop computer programs; ability to manage electronic case records.
- Ability to organize and prioritize work, work independently, and exercise sound judgment.
- Skill in de-escalation and working with people from diverse social and economic backgrounds.
- Ability to gather and analyze information and prepare clear, well-documented case files and testimony.
Minimum Qualifications
- A four-year combination of education, training, and/or progressively responsible experience demonstrating competency in customer service, eligibility determinations, interviewing and data gathering — OR —
- A Bachelor’s degree in Social Services, Business Administration, or a related field.
(Entry-level skills may be acquired through coursework, training, or relevant work experience.)
Compensation & Work Location
- Pay range: $20.73 – $28.73 per hour.
- Employment type: Full-time, permanent.
- Location: Augusta, ME (hybrid schedule eligible; new hires typically complete a probationary/training period before hybrid work is considered).
Benefits
Confidential Client offers a comprehensive public-sector benefits package including:
- Paid time off and paid holidays.
- Generous employer-paid health and dental premium contribution.
- Retirement contributions (MainePERS or equivalent) and optional deferred compensation.
- Health and dependent care flexible spending accounts.
- Parental leave and employee assistance resources.
- Eligibility for Public Service Loan Forgiveness (where applicable).
Benefits and specific terms may vary by position and collective bargaining agreements.
Additional Notes
- This position is not eligible for visa sponsorship or STEM OPT extensions.
- New employees typically must complete an initial probationary period before being eligible for hybrid work arrangements.
- Reasonable accommodations will be provided to qualified applicants with disabilities upon request.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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