About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering (Industrial Manufacturing Equipment).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This role is part of the Technical Support & Service (TSS) team supporting industrial manufacturing equipment. You will travel to customer sites to install, commission, train, and troubleshoot equipment both domestically and internationally.

• Perform equipment start-ups at customer locations (typically with a two-person engineering team)
• Install and commission equipment according to planning, timelines, and operating processes
• Provide operator and maintenance training to customers
• Deliver technical support and on-site service for installed equipment
• Assist with creation and improvement of equipment manuals and documentation
• Work with Mechanical Assembly to prepare systems prior to commissioning trips
• Provide technical assistance to Sales and Marketing when required
• Support R&D and marketing trials and provide visit reports/feedback to internal teams
• Follow Standard Operating Procedures and complete required trip documentation
• Diagnose and repair mechanical issues on customer equipment, including machine alignment and balancing
• Maintain independent technical assistance capability (24-hour support hotline as required)

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Who We’re Looking For

Minimum education and experience (one of the following):

• Bachelor's degree in engineering; OR
• Associate degree plus 1–2 years relevant experience; OR
• High school / vocational degree plus a minimum of 3 years of job-related experience

Key skills and qualifications:

• Strong understanding of engineering drawings and hands-on industrial machinery
• Proven troubleshooting skills and experience with machinery repair and maintenance
• Familiarity with machine alignment and balancing
• Intermediate computer skills, including Microsoft Word and Excel; working knowledge of AutoCAD preferred
• Excellent communication and interpersonal skills; fluent in English
• Experience with equipment commissioning and customer training
• Ability to produce accurate daily reports and trip documentation
• Background in plant engineering, maintenance, or machinery troubleshooting
• Customer-facing experience and the ability to handle intense situations professionally
• General machine shop knowledge and ability to work collaboratively
• Must follow facility safety standards and applicable safety programs

Travel expectations:

• Up to 65% travel — frequent domestic and international travel and ability to work irregular hours

Employment details:

• Employment Type: Full-time, Permanent
• Location: Rome, NY (role requires on-site/customer travel)

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Compensation & Benefits

• Estimated base pay: $93,763 per year (estimated)
• Travel allowance and per-diem (as applicable) for customer site work
• Opportunities for career progression within a large industrial engineering organization
• Access to training and development related to field service, commissioning, and equipment support

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.