About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT (Healthcare & Life Sciences).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

Role Overview

Confidential Client is seeking a Tier 1 Support Specialist for an onsite role in Graham, NC. This is an excellent opportunity for an early-career IT professional to gain hands-on experience in help desk support, computer imaging and repair, data tracking, and kiosk support. This is a contract position with potential for future conversion; full-time employment is not guaranteed.

---

What You’ll Do

• Provide Tier 1 help desk and on-site technical support for desktop/laptop hardware and kiosks.
• Image, configure, and troubleshoot Windows-based systems (including Lenovo devices).
• Assemble, install, and support kiosk hardware and related peripherals.
• Track and manage technical data and service records accurately.
• Cross-train on tasks owned by experienced team members to expand skillset.
• Follow documented processes for hardware repair, testing and returns, including basic familiarity with U.S. import procedures when relevant.

---

Qualifications

• Comfortable working with computers and learning new technical processes.
• Experience or coursework in Tier 1 help desk/support, computer repair, or hardware troubleshooting preferred.
• Familiarity with computer imaging tools and processes.
• Experience with Lenovo repair/training is a plus.
• Experience assembling, installing, or supporting kiosks is a plus.
• Strong attention to detail and ability to accurately track and manage data.
• Hard-working, reliable, and eager to learn.
• Reliable transportation required for a fully onsite schedule.
• GED or high school equivalent accepted; bachelor’s degree also acceptable.
• Entry-level candidates are welcome.

---

Workplace & Logistics

• Location: Graham, NC — fully onsite schedule required.
• Employment type: Contract (potential for conversion).
• Shift and schedule details will be provided during the interview process.
• Reasonable accommodations will be considered for qualified applicants.

---

What You’ll Gain

• Extensive hands-on training across Tier 1 support, computer imaging and repair, data tracking, and kiosk-related work.
• Practical experience collaborating with experienced technical staff and cross-training opportunities to grow your IT skills.
• An opportunity to build a technical foundation that can lead to further IT roles.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.