Tier 1 IT Support Technician
The Tier 1 IT Support Technician at Confidential Client provides frontline technical support by troubleshooting hardware, software, and connectivity issues for employees. This full-time onsite role involves setting up and maintaining office technology, supporting Microsoft 365 and cloud applications, and assisting with user administration and IT projects. It offers an excellent opportunity for early-career IT professionals to develop skills and advance within a collaborative environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Confidential Client is hiring a Tier 1 IT Support Technician to provide hands-on, day-to-day technical support at their Rockwall, TX office. This is an entry-level / early-career role designed for someone who enjoys troubleshooting, helping coworkers, and learning cloud and desktop technologies.
- Provide Tier 1 technical support for hardware, software, and connectivity issues.
- Set up, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, phones, and other office equipment.
- Assist with employee onboarding and offboarding (workstation setup, user accounts, email access, equipment deployment).
- Install, update, and maintain operating systems and commonly used applications.
- Support Microsoft 365 applications (Outlook, Teams, Word, Excel, OneDrive, SharePoint).
- Perform basic user administration: password resets, permission changes, and account access tasks.
- Provide entry-level support for Microsoft Azure, Google Cloud, and other cloud-based applications.
- Troubleshoot network connectivity, Wi‑Fi, printers, peripherals, and common office network issues.
- Assist with software updates, security patches, antivirus tools, and routine system maintenance.
- Maintain accurate inventory and documentation of IT equipment and support requests.
- Escalate complex technical issues to senior IT staff or external vendors when necessary.
- Support technology upgrades, equipment replacements, and small IT projects as needed.
Qualifications
- Previous IT support, help‑desk, or desktop support experience preferred but not required.
- Working knowledge of Windows operating systems, common desktop hardware, and office technology.
- Familiarity with Microsoft 365 suite and basic troubleshooting practices.
- Basic understanding of networking concepts (Wi‑Fi, IP connectivity) and peripheral device troubleshooting.
- Exposure to Microsoft Azure, Google Cloud, or cloud-based business apps is a plus.
- Strong customer-service orientation, clear communication skills, and patience when helping end users.
- Good organizational skills and the ability to manage multiple support requests.
- Eagerness to learn and take on increasing responsibility.
- Ability to work full-time, onsite at the Rockwall, TX office.
Education & Certifications
- Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred but not required.
- CompTIA A+, Network+, or similar IT certifications are a plus.
- Relevant hands-on experience, technical training, or demonstrated aptitude will be considered in lieu of formal education.
What We Offer
- Competitive compensation based on experience.
- Hands-on exposure to Microsoft cloud technologies and everyday IT infrastructure.
- Professional development and opportunities for career advancement within the IT team.
- Collaborative, team-oriented environment where learning is encouraged.
- Opportunity to grow into more advanced technical roles as skills develop.
About the Client
Confidential Client is a workforce solutions organization that relies on effective IT to support internal operations and service delivery. They seek team members who take pride in assisting others, enjoy working with technology, and want to grow professionally alongside the organization.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
Negotiate a higher salary! Check the salary ranges for this job type in your area.
View My Salary Range