About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

• Serve as the on-site Test Center Manager while performing many Test Administrator duties (roughly a 60/40 split).
• Open and close the test center on time and follow all site security and testing procedures.
• Check in examinees, verify identification, explain testing rules and monitor test sessions to maintain secure testing conditions.
• Troubleshoot and coordinate with internal technical support for system or exam delivery issues.
• Recruit, train, coach and schedule Test Administrators; conduct fair performance reviews and support retention.
• Handle facility issues, escalate as needed, and act as the first contact for operational problems.
• Maintain a professional, clean testing environment and perform light housekeeping as required.
• Complete other duties as assigned to ensure smooth test center operations.

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Schedule & Compensation

• Part-time role: typically 18–30 hours per week with the ability to work additional hours as needed.
• Shift window: availability required between 7:15 AM and 8:00 PM, Monday through Saturday; approximately 2–3 Saturdays/month; occasional Sundays may be required.
• This position is benefits-eligible.
• Starting pay: $19.00 per hour.
• Benefits (effective on hire date) may include:
  • Medical, Dental, Vision
  • Life insurance; Short- and Voluntary Long-Term Disability
  • Paid holidays, vacation, sick and personal time
  • 401(k) with employer match; Employee Stock Purchase Plan
  • Tuition reimbursement and other employee programs

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Who We’re Looking For

• Minimum: High school diploma or equivalent. Bachelor’s degree or equivalent business experience preferred.
• Customer-service focused: at least one year of customer service experience preferred.
• Supervisory experience: one year of supervision or team-leading experience preferred.
• Strong communication skills and an ability to interact with candidates and staff with focused attentiveness.
• Comfortable training, developing and coaching a small team.
• Basic technical comfort: intermediate Microsoft Office, Windows, internet and email usage; able to operate a computer and phone.
• Able to work quietly and attentively; must hear soft-spoken voices and read small details on IDs and screens.

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Physical & Operational Requirements

• Ability to lift up to 20 lbs occasionally.
• Ability to stand for extended periods while escorting candidates (up to 50–100 times per shift) and to sit for long periods as needed.
• Ability to bend, stoop, and lift from a stooped position.
• Ability to see small details at a distance and read names clearly on ID cards and screens.

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Why Join Our Client

• Join a customer‑service operations team that delivers credentialing and testing services in a secure, people‑focused environment.
• Opportunity to lead locally, develop coaching and scheduling skills, and gain experience in test center operations and team supervision.
• Benefit-eligible from day one with multiple employee perks that support growth and wellbeing.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.