Telephone Triage Registered Nurse- Daytime Clinical Contact Center
This role involves providing telephone triage nursing services within a clinical contact center for the Confidential Client. The nurse assesses patient needs remotely, delivers expert clinical guidance, and supports urgent and emergency care coordination. The position requires strong nursing expertise, communication skills, and physical and emotional resilience to manage patient care effectively in a high-stress environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Healthcare & Nursing.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Confidential client is hiring a Telephone Triage Registered Nurse to staff a daytime Clinical Contact Center. In this role you will assess callers’ symptoms, apply established triage protocols, document encounters, coordinate follow-up care and escalate clinical concerns to providers as needed. This is a clinical, patient-facing (by phone) nursing role that requires clear communication, strong clinical judgment, and accurate documentation.
- Triage incoming clinical calls using established protocols and clinical decision tools
- Perform focused patient assessments by phone and determine appropriate level of care (self-care, primary care, ED, urgent care, or specialty)
- Provide patient education and self-care instructions in a clear, compassionate manner
- Document each encounter accurately in the electronic health record or designated contact-center system
- Coordinate referrals, appointments, and follow-up per established workflows
- Escalate urgent or high-risk cases to on-call providers or supervisors immediately
- Participate in team huddles, training, quality assurance reviews, and protocol updates
- Maintain up-to-date knowledge of relevant clinical guidelines and local resources
Qualifications
Confidential client requires licensure and education consistent with clinical nursing roles. Applicants should meet the following minimums:
- Current, full, active, and unrestricted registration as a professional nurse (RN) in any U.S. State, Territory, Commonwealth, or the District of Columbia
- Graduate of an accredited school of professional nursing (ACEN or CCNE accreditation at time of completion) OR equivalent credentialing for foreign-educated nurses with recognized degree equivalency validation where applicable
- English language proficiency in written and spoken English (required for direct patient care by federal regulation)
- Ability to meet any temporary appointment rules (Graduate Nurse Technician exception may apply for candidates pursuing licensure under specified timelines)
- Clinical experience appropriate to grade level — candidates with experience in emergency department, urgent care, telephone triage, or clinical call centers are strongly preferred
Preferred Experience
- BSN preferred
- Minimum of 1 year ED or urgent care experience preferred
- Previous experience in a clinical or medical call center / telephone triage environment is a plus
Physical & Work Environment
- Pre-placement physical exam required for certain appointments per policy
- Ability to perform duties requiring visual acuity, hearing, clear speech, and manual dexterity
- May involve prolonged periods of sitting, standing, walking, bending, lifting, and transferring objects or patients (able to lift at least 50 lbs)
- Potential exposure to infectious materials; use of personal protective equipment may be required in certain circumstances
- Occasional exposure to patients who may be combative or have cognitive/psychiatric conditions
- Must complete annual employee health requirements (influenza vaccine, TB screening/testing, etc.) as a condition of employment
Details
- Position type: Contractor (with Full-time schedule)
- Location: Fort Knox, KY (on-site / daytime Clinical Contact Center)
- Industry: Healthcare & Nursing
- Salary: $74,486 - $133,592 per year (provided by the client)
- Employment and onboarding are administered by the confidential client. Candidates must meet U.S. employment eligibility and licensure requirements for the role.
This job posting follows applicable U.S. hiring laws. Reasonable accommodations are available for candidates with disabilities in accordance with federal and state law.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind.
To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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