About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Higher Education (Information Technology Services).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role overview

Confidential Client is seeking an entry-level Technology Support Specialist (Technology Support Specialist I) to support classroom audio/visual and instructional technology across campus. This role assists with setup, operation, troubleshooting, and maintenance of classroom AV systems, responds to service requests, and provides first-line end-user IT support to faculty, staff, and students.

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Key responsibilities

• Provide technical support for classroom and instructional audio/visual equipment: setup, installation, configuration, and basic maintenance of AV systems and related technologies.
• Troubleshoot routine hardware, software, and connectivity issues in classroom environments; monitor equipment functionality and document support activities.
• Serve as a first point of contact for end-user technical support via in-person, phone, email, virtual channels, and ticketing systems.
• Troubleshoot desktops, laptops, printers, and standard software applications following service desk procedures; escalate complex issues to senior staff.
• Install, configure, and deploy desktop and laptop systems, standard software, and peripherals; maintain inventory and asset records.
• Perform routine system updates, preventative maintenance, coordinate repairs, and assist with device lifecycle activities.
• Provide basic instructional-technology assistance and training to faculty, staff, and students; help create and maintain user guides and support documentation.
• Assist with AV setup, operation, testing, and teardown for campus events and classes; provide on-site technical support during events.
• Perform other classification-related duties as assigned to support departmental operations and campus initiatives.

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Minimum & required qualifications

• Equivalent to a bachelor’s degree in a related field OR equivalent combination of relevant education and/or experience on a year-for-year basis.
• General knowledge of information technology systems, applications, and networks.
• General hardware and software troubleshooting skills and knowledge of standard technology support practices.
• Strong organizational/time-management skills; attention to detail and accuracy.
• Analytical skills to collect information and troubleshoot issues.
• Demonstrated communication and interpersonal skills for working with diverse campus stakeholders and documenting issues and resolutions.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently and collaboratively as part of a team.
• Basic computer skills sufficient to respond to IT complaints and issues.

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Preferred qualifications

• Proficiency with common hardware and software technologies.
• Experience with audio/visual systems and classroom instructional technology.
• Previous experience in higher education IT or a similar large organization.
• Strong customer service skills and patience when assisting end users.
• Familiarity with Microsoft Office (Outlook, Word, Excel) and common campus-supported applications.
• Demonstrated ability to meet deadlines, prioritize tasks, and work effectively on a team.

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License / certification

• Valid California driver’s license required.

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Compensation & benefits

• Anticipated hiring range: $4,595 per month (Step 01) for qualified candidates.
• Classification hiring range: $4,595 (Step 1) – $6,694 (Step 20) per month.
• Confidential Client provides a comprehensive benefits package that may include medical, dental, vision, retirement plan participation, paid time off, and paid holidays. Exact benefits depend on employment status and eligibility.

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Position information & schedule

• Employment type: Full-time (Non-exempt), Temporary.
• Academic year schedule: Monday–Friday, 8:00 AM – 5:00 PM; some evenings/weekends.
• Summer schedule (when applicable): Monday–Thursday, 7:00 AM – 5:30 PM; some evenings/weekends.

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Conditions of employment & important hiring notes

• As a condition of hire, Confidential Client requires employees to reside in the State of California upon date of hire. Out-of-state employment for CSU-related positions is restricted by policy.
• Confidential Client is not a sponsoring agency for staff or management positions for H-1B visas and does not support certain visa-holder requirements (e.g., H1B, F1, STEM OPT). Confidential Client is not an E-Verify employer.
• Satisfactory completion of a background check (including criminal records check) is required. A conditional offer may be rescinded if disqualifying information is discovered.
• Drivers-license checks and enrollment in DMV reporting programs may apply for positions requiring driving privileges.
• Applicants must be authorized to work in the United States and will be required to complete Form I-9 and present acceptable documentation.

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Other

• Reasonable accommodations are available for applicants and employees with disabilities. Contact the hiring team to request accommodations.
• Confidential Client maintains policies to promote a diverse, inclusive, and safe campus environment.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.