About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT / Networking (Networking Solutions).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role Overview

We are hiring a Technical Support Specialist to join a Confidential Client’s Networks team in Irving, TX (hybrid). This entry-level to early-career role focuses on troubleshooting networking hardware and firmware, managing support tickets, performing basic device configuration and testing, and documenting resolutions. It’s an excellent opportunity to build hands-on experience with industrial/enterprise networking devices and to grow into higher-level support or networking engineering roles.

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What You’ll Do

• Review, prioritize, and resolve technical support tickets in the ticketing system.
• Troubleshoot hardware, software, firmware, and connectivity issues for networking devices.
• Perform basic device configuration and testing to reproduce reported issues.
• Document troubleshooting steps, findings, and case updates clearly and promptly.
• Escalate complex issues to senior engineers with detailed context.
• Assist with firmware updates, product testing, and validation of fixes.
• Maintain and improve internal technical documentation and knowledge base articles.
• Collaborate with Engineering, Product Management, and Quality teams to resolve product-related issues.
• Continuously learn networking concepts and Linux-based systems through training and hands-on work.

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What We Expect of You

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent technical experience.
• 0–2 years experience in technical support, help desk, networking, IT, or related roles (internships and academic projects welcome).
• Basic understanding of networking fundamentals: IP addressing, DNS, DHCP, routing, and switching.
• Familiarity with Wi‑Fi technologies and common internet protocols.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Clear written communication and strong organizational skills.
• Willingness to learn Linux-based systems and networking technologies.
• Ability to manage multiple support tickets while maintaining attention to detail.

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Preferred Qualifications

• Experience with routers, switches, gateways, or similar networking equipment.
• Exposure to Linux through coursework, labs, or personal projects.
• Basic knowledge of VPNs, VLANs, firewalls, or network security concepts.
• Experience using ticketing systems or IT service management tools.
• CompTIA A+, Network+, CCNA, or similar certifications are a plus but not required.

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What We Offer

• Hybrid work model based out of the Irving, TX office.
• Structured onboarding and comprehensive technical training on networking products and support processes.
• Mentorship from experienced technical specialists and clear paths to Technical Support Engineer or Networking Engineering roles.
• Three weeks of paid vacation, six sick days, plus an extra day off on your birthday.
• Company-sponsored health insurance and a 401(k) with company match.
• A multicultural, collaborative environment with regular technical training and team activities.

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Location & Work Model

Hybrid role based in Irving, Texas (office-first with remote flexibility per team policy). Candidates must be authorized to work in the United States.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.