About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT / Networking & IoT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

You will join the Networks support team to troubleshoot, document, and resolve technical issues related to networking equipment and connectivity. This is an entry-level to early-career role with structured training and mentoring.

• Review, prioritize, and resolve technical support tickets through the company ticketing system
• Troubleshoot hardware, software, firmware, and connectivity issues for networking devices
• Perform basic device configuration and testing to reproduce and diagnose reported problems
• Document troubleshooting steps, outcomes, and case updates clearly and promptly
• Escalate complex technical issues to senior engineers when required
• Assist with firmware updates, product testing, and validation of fixes
• Maintain and contribute to internal technical documentation and knowledge-base articles
• Collaborate with Engineering, Product Management, and Quality teams to resolve product-related issues
• Continuously build knowledge of networking fundamentals and Linux-based systems through training and hands-on work

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What We Expect of You

• Associate’s or Bachelor’s degree in IT, Computer Science, Engineering, or a related technical field — or equivalent technical experience
• 0–2 years of experience in technical support, help desk, networking, IT, or related roles (internships and academic projects welcome)
• Basic understanding of networking fundamentals: IP addressing, DNS, DHCP, routing, and switching
• Familiarity with Wi‑Fi technologies and common internet protocols
• Strong troubleshooting and analytical problem-solving skills
• Clear, accurate technical documentation and written-communication skills
• Willingness to learn Linux-based operating systems and networking tools
• Ability to manage multiple support tickets while maintaining attention to detail

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Preferred Qualifications

• Hands-on familiarity with routers, switches, gateways, or similar networking equipment
• Exposure to Linux through coursework, labs, or personal projects
• Basic knowledge of VPNs, VLANs, firewalls, and network security concepts
• Experience with ticketing systems or IT service management tools
• CompTIA A+, Network+, CCNA, or similar certifications are a plus but not required

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Compensation & Benefits

• Estimated base pay: $56,055 per year (estimated)
• Full-time position
• Hybrid work model based out of the Irving, Texas office
• Structured onboarding and comprehensive technical training on networking products and internal support processes
• Mentorship and clear career paths toward Technical Support Engineer or Network Engineer roles
• Three weeks paid vacation; six sick days plus an extra paid day on your birthday
• Company-sponsored health insurance and 401(k) with company match
• Multicultural, collaborative environment with regular technical training and team events

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Location & Compliance

• Work model: Hybrid — based in Irving, TX (local candidates or those able to commute)
• Employment is contingent upon eligibility to work in the United States. Reasonable accommodations are available for applicants with disabilities during the hiring process; please notify us if you need assistance.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.