About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

What You’ll Do

This opportunity is with a confidential client in the engineering sector. You will serve as an escalation point for complex technical issues involving connected equipment, electronic systems, communication networks, and telematics hardware. You’ll work with product support, service engineering, dealers, customers, and cross-functional engineering teams to investigate problems, identify root causes, and coordinate effective resolutions.

• Investigate and resolve escalated technical support cases involving telematics connectivity and electronic/electrical systems
• Provide advanced troubleshooting support for issues escalated by customer support teams
• Collaborate with dealers, customers, engineering, and product support to gather information and drive issues to resolution
• Diagnose problems involving electrical systems, embedded controllers, communication networks, and connected equipment
• Interpret electrical schematics, component datasheets, wiring diagrams, and system documentation
• Analyze system data, diagnostic logs, and other technical resources to identify root causes
• Troubleshoot communication issues involving J1939, Ethernet, Modbus, and related network protocols
• Reproduce reported issues using telematics test equipment and engineering tools
• Escalate critical or highly complex issues to service or product engineering teams as needed
• Document troubleshooting activities, technical findings, corrective actions, and recommended next steps clearly
• Communicate technical information effectively to both technical and non-technical stakeholders
• Support continuous improvement efforts related to telematics connectivity, product quality, and customer support processes

---

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Software Engineering, or a related technical field
• 1–2 years of relevant engineering, technical support, product support, or troubleshooting experience (relevant internships or co-ops considered)
• Foundational understanding of structured troubleshooting and root-cause analysis
• Electrical/electronics background with the ability to read and interpret schematics
• Understanding of J1939, Ethernet, Modbus, or similar communication protocols
• General knowledge of embedded electronic systems, computer hardware, and software
• Strong technical communication and documentation skills
• Strong analytical, problem-solving, customer-service, and interpersonal skills
• Ability to work effectively with dealers, customers, and cross-functional engineering teams
• Ability to work onsite in Chillicothe, IL
• Ability to travel within the United States up to 25%
• Visa sponsorship is NOT available for this position

---

Preferred / Nice to Have

• Experience troubleshooting telematics, IoT, connectivity, or remote-monitoring systems
• Experience supporting mobile equipment, industrial machinery, vehicles, or off-highway equipment
• Familiarity with CAN-based communication networks and diagnostic tools
• Experience investigating escalated customer technical cases
• Experience using multiple technical data sources and AI-assisted troubleshooting tools
• Familiarity with embedded software concepts or programming languages such as C/C++
• Comfortable working with test equipment, electronic controllers, wiring, and connected hardware
• Ability to independently manage technical cases while collaborating with engineering subject-matter experts

---

Compensation & Benefits

• Pay Range: $65,000 - $80,000 per year (Commensurate with experience)
• Full benefits package including:
  • Health, dental, and vision options
  • Teladoc / virtual care
  • Company-paid life and long-term disability insurance
  • Short-term disability
  • 401(k) (Traditional & Roth) and retirement savings options
  • HSA and flexible spending accounts
  • Paid time off (PTO) and paid holidays
  • Bonus plan (where applicable)
  • Employee Assistance Program (EAP) and education assistance

---

Location & Work Type

• Onsite role in Chillicothe, IL (ability to work onsite required)
• Employment Type: Contract (with full-time hours) — possibility of direct hire by client/customers depending on engagement

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.