Technical Solutions Engineer
The Technical Solutions Engineer at Confidential Client is responsible for diagnosing and resolving complex software issues impacting healthcare systems worldwide. This role involves collaborating with customers and managing solution implementations across multiple locations, requiring strong problem-solving skills and occasional travel. The position is based on-site in Madison, WI, with relocation assistance provided.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Software Development, Hospitals & Health Care, and Information Technology & Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
About the role
Confidential Client is hiring a Technical Solutions Engineer to join their team supporting healthcare software products. This is a full-time, entry-level position based in Hawthorne, NJ. The role focuses on diagnosing complex technical issues, designing practical solutions, and coordinating implementations with customers and internal teams. Candidates should be customer-minded, technically curious, and comfortable working in clinical or enterprise IT environments.
What You’ll Do
- Triage and diagnose technical issues reported by customers (software, integrations, and deployment).
- Reproduce problems, identify root causes, and develop reliable solutions.
- Coordinate and communicate technical plans with customers, engineers, and operations teams.
- Implement fixes or workarounds and validate results across affected systems and locations.
- Travel occasionally to customer sites for installations, troubleshooting, or training.
- Document cases, solutions, and knowledge-base articles to improve team efficiency.
Qualifications
- Bachelor’s degree (or greater) in Computer Science, Engineering, Information Systems, or related field.
- Demonstrated academic excellence or relevant professional success.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication; comfortable interacting with technical and non-technical stakeholders.
- Willingness to travel occasionally to customer locations.
- Eligible to work in the U.S. without visa sponsorship.
- Ability to comply with employer health and safety requirements (the role may require COVID-19 vaccination per client policy).
Nice to have / Preferred
- Experience in healthcare IT, clinical systems, or enterprise software support.
- Familiarity with application logs, SQL, networking basics, or common integration technologies.
- Hands-on troubleshooting of multi-site deployments.
- Customer-facing support or consulting experience.
Compensation & Benefits
- Competitive compensation (estimate from source: approximately $128,241 per year).
- Relocation assistance may be available for qualified candidates.
- Health insurance, paid time off, retirement/savings plans, and other standard benefits.
- Professional development and opportunities to work with leading healthcare organizations.
Other details
- Employment type: Full-time
- Seniority level: Entry level
- Location: Hawthorne, NJ (on-site expectations; occasional travel required)
- Industries: Software Development; Hospitals & Health Care; Information Technology & Services
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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