About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

Overview

Confidential Client is hiring a Technical & Sim Support Specialist (Tier 1/2) to support campus IT, classroom technology, and simulation (SimCare) environments in Chicago, IL. This role provides a mix of desktop, AV, imaging, and hands-on simulation equipment support. Candidates should have solid desktop/help-desk experience, Active Directory knowledge, and the ability to perform intermediate SimCare technical tasks.

---

Responsibilities

• Provide Tier 1 and Tier 2 technical support for campus and associated/remote locations (staff, students, faculty).
• Conduct daily inspections of classroom and lab equipment; log and manage repair tickets.
• Build and deploy system images and software packages.
• Assist and supervise student workers and temporary support staff.
• Ensure lab equipment and software meet academic delivery requirements and maintain lab security.
• Support network, server, telecommunication, and printer systems at an entry/intermediate level.
• Follow standard operating procedures and participate in training and evaluation sessions to improve lab environments.
• Act as the on-site liaison for facilities-related vendor coordination and work orders.
• Provide approximately 10 hours/week of SimCare support: respond to requests, perform equipment setups, and support on-site training, webinars, and conferences.
• Troubleshoot and maintain simulation hardware and environments including (but not limited to):
  • Laerdal SimMan 3G and Laerdal mid-fidelity manikins
  • Gaumard high-fidelity manikins (Noelle, Baby Hal, pediatric manikins)
  • SAM II model systems, Sim Pads, Link Boxes
  • Podium PCs, projectors, WOW carts, laptops
  • AV control boxes, LCD displays, cameras, and conference equipment
  • Learning Space servers and website support
• Complete other duties as assigned and work occasional evenings/weekends as needed.

---

Qualifications

• Associate’s degree in a technical field preferred.
• Minimum 2 years’ experience in desktop support or a help desk role (required).
• Minimum 2 years’ experience with Microsoft Active Directory in a large network environment (required).
• Entry-level experience with networking, data, and voice systems (required).
• Strong knowledge of Microsoft operating systems: installation and troubleshooting.
• Advanced PC troubleshooting skills and hands-on hardware/software installation experience.
• Experience with classroom/AV equipment and printing troubleshooting preferred.
• Must be able to lift up to 50 lbs.
• Required: Completion of SimCare Technical Support Certification (Laerdal, Gaumard, and Learning Space training).
• Preferred: A+ and/or MCP certifications.
• Strong customer-service orientation, communication skills, and ability to prioritize and document work.

---

Compensation & Benefits

• Salary range: $38,894.07 — $68,341.37 per year (range provided per pay-transparency requirements; actual pay will be based on experience and other permitted factors).
• Benefits include: health, dental, vision, life and disability insurance; 401(k) with 6% employer match; Flexible Time Off (FTO); and 12 paid holidays.
• This is a full-time role based in Chicago, IL and may require occasional evenings or weekends.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.