About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position summary & location

This Technical Business Analyst (Entry / I) role supports biomedical informatics and research informatics operations for a Confidential Client in Utah (UT). The role focuses on front-line service desk support, application operations, and assisting investigator teams by collecting requirements, configuring solutions, and maintaining documentation. Employment type: FULL_TIME. Estimated salary (from source): $57,288 per year (estimated).

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What You’ll Do

• Provide production support for incident resolution and change requests tied to service-recharge projects and investigator-initiated work.
• Coordinate day-to-day application operations and serve as first-line service desk support following standard operating procedures.
• Gather, clarify, and document business and technical requirements for small-to-midsize projects.
• Configure, test, debug, and deploy informatics and data-management solutions for research teams.
• Create and maintain user-facing documentation, internal SOPs, and user manuals.
• Implement and maintain change-control and quality-assurance processes.
• Support research workflows and tools commonly used in research informatics (examples where applicable: REDCap, OpenSpecimen).
• Promote best practices in data integrity, security, and regulatory compliance.

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Minimum Qualifications

• Bachelor’s degree (or equivalency) plus 2 years of directly related work experience, or a master’s (or equivalency) degree. (Equivalency: 1 year of higher education can substitute for 1 year of work experience.)
• Demonstrated experience with application support, debugging, testing, and deployment.
• Strong written and verbal communication skills for user documentation and cross-team collaboration.
• Ability to follow established SOPs and participate in process improvement and quality assurance activities.

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Preferred skills & experience

• Experience supporting research informatics or biomedical projects.
• Familiarity with REDCap, OpenSpecimen, or similar research workflow tools.
• Experience with change-control processes, QA/testing frameworks, and incident management.
• Basic scripting, SQL, or troubleshooting skills to assist with configuration and debugging.
• Customer-service mindset and experience supporting investigators or non-technical end users.

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What Success Looks Like

• Timely incident resolution and clear communication to investigators and internal teams.
• Accurate, up-to-date user documentation and SOPs that reduce repeat support requests.
• Reliable configuration and deployment of informatics solutions that meet documented requirements.
• Active participation in process improvements that increase quality and reduce rework.

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Compensation & Benefits

• Estimated base (from source): $57,288 per year (estimated).
• Benefits (as described by source): retirement contribution, comprehensive medical coverage, tuition reduction, and additional employer-provided benefits.

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Location & Legal

• Work location: Utah (UT), United States.
• Employment type: Full-time.
• Candidates must be legally authorized to work in the U.S. for Confidential Client.

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Notes

This posting has been rewritten and optimized by Careertakes using best practices for third-party recruiting. The Confidential Client will make final hiring decisions. The original job described an entry-level Technical Business Analyst supporting a Biomedical Informatics Core; particulars about specific systems or internal programs are provided to qualified applicants during the interview process.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.