Systems & Technology Analyst
The Systems & Technology Analyst at Confidential Client serves as a critical link between people, platforms, and data, providing systems support, administration, and optimization to enhance operational efficiency. This role involves troubleshooting, managing system access, developing dashboards and reports, analyzing performance trends, and collaborating cross-functionally to drive data-informed decision-making and support property transitions.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, real estate development (student housing & multifamily).
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role summary
The Systems & Technology Analyst (primary keyword: Systems & Technology Analyst Austin, TX) provides hands-on IT support, systems administration, and data reporting for a growing real estate development organization. You’ll split your time between troubleshooting user issues, administering platform access, and building dashboards and reports that drive operational decisions.
What You’ll Do
- Provide application and systems support — including remote assistance — to install, configure, test, and troubleshoot hardware and software.
- Manage and resolve service requests through a help-desk/ticketing system and meet SLA expectations.
- Administer user access and security controls consistent with internal policies and SOX requirements.
- Support configuration, testing, and deployment of system upgrades, integrations, and new functionality.
- Monitor recurring technical issues, identify root causes, and coordinate durable fixes with teams and vendors.
- Evaluate business processes and recommend system or workflow improvements to increase efficiency and user experience.
- Build, maintain, and enhance leasing and operational reports (traffic, conversions, occupancy, leasing velocity).
- Create dashboards and automated reporting (Power BI, Tableau, or similar) to improve visibility for operations and leadership.
- Audit and validate data across systems to safeguard integrity; troubleshoot discrepancies and data flows.
- Document systems, workflows, and reporting definitions; develop user guides and training materials to increase adoption.
- Lead system setup and handoffs during property acquisitions and transitions; keep project timelines and deliverables on track.
- Take on other duties and projects as the role grows.
Qualifications
- 1–2 years of relevant experience in systems support, IT support, business intelligence, or reporting (including internships/co-ops or project work).
- Hands-on exposure (or demonstrated aptitude) with help desk/ticketing systems and basic systems administration.
- Strong Excel skills and working familiarity with reporting/dashboard tools such as Power BI or Tableau.
- Practical problem-solving skills — you investigate root causes and deliver lasting solutions.
- Clear written and verbal communication; able to translate technical issues for non-technical partners.
- Organized, dependable, and able to balance support work, projects, and analysis.
- Collaborative, coachable, and receptive to feedback.
- Bachelor’s degree or equivalent hands-on experience.
Nice-to-haves
- Familiarity with property management platforms (Entrata, Yardi, RealPage) or an interest in real estate operations.
- Experience with system integrations, ETL, or SQL for reporting.
- Prior exposure to SOX or internal control environments.
Work location & schedule
- This role supports teams across markets. The position is listed with an Austin, TX location and includes remote work (telecommute) options. Final work model and location expectations will be confirmed during the interview process.
Why you’ll like this role
- Work at the intersection of operations, technology, and data for a fast-growing real estate development business focused on student housing and multifamily.
- Meaningful impact — your dashboards and reports will directly influence operational and leadership decisions.
- Growth opportunity — the role will expand as the business scales; you’ll own projects and processes across systems and properties.
- Collaborative team culture that values ownership, continuous improvement, and learning.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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