About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Responsible for contributing to the operation and maintenance of an enterprise portal serving approximately 1M users. You will monitor platform health, respond to alerts, support basic troubleshooting and escalations, and work with cross-functional teams to maintain uptime and system integrity.

• Continuously monitor eCRM, Salesforce, MNP, and MN3P systems for performance and uptime.
• Identify, document, and respond to system alerts and anomalies to minimize downtime.
• Assist in diagnosing and resolving basic application and system issues; escalate complex incidents.
• Create and manage JIRA tickets to track issues and resolutions.
• Communicate service interruptions (authorized and unauthorized) to stakeholders.
• Generate and maintain logs and reports on system performance and incidents.
• Support system maintenance, updates, and deployments with cross-functional teams.
• Follow organizational security policies and comply with T3 security clearance requirements.
• Help maintain an enterprise-wide baseline for Red Hat Enterprise Linux (RHEL).
• Support containerized deployments (Docker, OpenShift, AWS ECR).
• Support security and Risk Management Framework activities using tools such as SPLUNK, AppDynamics, Nessus, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSS.
• Produce or update documentation as needed.
• Maintain regular, punctual attendance and perform other duties as assigned.

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Minimum Qualifications

• Bachelor’s degree in a related technical discipline preferred; equivalent work experience considered.
• Active CompTIA Security+ certification OR ability to obtain/maintain CompTIA Security+ within two (2) months of start.
• Completion of Salesforce Platform App Builder and Trailhead training within two (2) months of start.
• Exposure to source/artifact control and configuration management.
• Knowledge of current and emerging data center and infrastructure technologies.
• Ability to determine strategies for recoverability and business continuity.
• Willingness to work weekends, night shifts, and in a 24/7 operational environment (including holidays) as required.
• Fluent in English (read, write, speak).
• Must be able to obtain and maintain a DoD security clearance (U.S. citizenship generally required) and successfully pass a Tier 5 (T5) background investigation.
• Must obtain and maintain any required security access/background checks.

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Desired Qualifications & Skills

• Strong computer and business solution software skills.
• Analytical problem-solving skills for technical issues.
• Ability to work both independently and in a team, strong organizational skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Experience with Agile methodologies in fast-paced software development environments.
• Understanding of infrastructure hosting technologies — cloud, storage, network, operating systems.
• Familiarity with RDS databases (Oracle, SQL, Postgres).
• Salesforce CRM exposure is a plus.
• AWS certification is a plus.

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Training Reimbursement Agreement

Specialized training and certifications may be required. Training and exam costs will be provided by the Confidential Client. Employees will be required to sign a Training Reimbursement Agreement: if certifications are not completed within two months after employment start, or employment terminates within the first year, all or a proportional amount of training costs may need to be reimbursed. Details will be provided in a separate document.

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Compensation & Benefits

• Pay: $58,288 - $75,000 annually
• Eligible benefits: Medical, Dental, Vision, Life & AD&D Insurance; Long-Term & Short-Term Disability; 401(k) Savings Plan; Employee Assistance Program (EAP); Vacation & Paid Personal Time; 11 Paid Federal Holidays; Leave of Absence.

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Work Location & Schedule

• Work is expected to be remote within the United States; the Confidential Client reserves the right to require onsite work if necessary.
• Full-time. May require additional hours to complete assignments or projects.
• Travel: None required.
• Driving: None required.

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Physical Demands & Accommodations

Position involves prolonged sitting and occasional bending, stooping, crouching, and lifting up to 10 pounds. Frequent use of hands/fingers for keyboard and mouse. The Confidential Client provides reasonable accommodations per applicable federal and state laws.

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Compliance & Equal Opportunity

The Confidential Client is a federal contractor and an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, marital or familial status, or any other protected characteristic. Reasonable accommodations are available upon request.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.