Systems Help Desk Specialist
The Systems Help Desk Specialist at Confidential Client provides Level 1 support for ERP+ and other enterprise applications, serving as the initial point of contact for user support requests. This entry-level role involves troubleshooting routine issues, managing support tickets, escalating complex problems, and maintaining accurate documentation to ensure efficient resolution and user satisfaction in an on-site team environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position Overview
Confidential Client is hiring an entry-level Systems Help Desk Specialist to serve as the first point of contact for Systems team support requests. This role provides Level 1 support for ERP+ and other enterprise applications by troubleshooting routine user issues, answering how‑to questions, triaging tickets, and maintaining clear documentation. This is a full-time, on-site position in Brooklyn Park, MN.
Key Responsibilities
- Provide Level 1 support for ERP+ and other enterprise applications.
- Respond to user questions, system errors, access or visibility concerns, and routine support requests.
- Troubleshoot, diagnose, and resolve issues using established procedures and documentation.
- Triage incoming requests: gather details, determine priority, and escalate to Systems/IT when needed.
- Communicate status, next steps, and resolutions clearly to users.
- Track and manage requests in the ticketing system; follow up and document resolutions.
- Record system changes and maintain the department knowledge base and support procedures.
- Identify recurring issues and recommend documentation or process improvements.
- Perform other duties as assigned.
- Model Confidential Client’s values and strive for continuous improvement.
Skills & Abilities
- Strong troubleshooting, analytical, and problem‑solving skills.
- Excellent customer service and interpersonal skills.
- Ability to explain technical concepts clearly to nontechnical users.
- Comfortable managing multiple tickets, priorities, and deadlines.
- Strong attention to detail and commitment to accurate documentation.
- Good judgment to gather relevant information and escalate appropriately.
- Able to work effectively both independently and as part of an on‑site team.
Education & Experience
- Entry‑level role — recent graduates encouraged to apply.
- Preferred: bachelor’s degree in Management Information Systems, Computer Science, Information Technology, or related field; OR at least one year of help desk / technical support experience.
- Experience using a ticketing system to document, prioritize, and escalate support requests is preferred.
Compensation & Location
- Location: Brooklyn Park, MN (on-site)
- Employment type: Full-time
- Salary: $47,500 – $55,000 per year (listed range)
What We Offer
- Training, mentorship, and opportunities for professional growth.
- A collaborative environment focused on safety, accountability, and continual improvement.
- Access to a supportive Systems/IT team and documented knowledge resources.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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