System Support Administrator, Associate (Entry Level)
The System Support Administrator at Confidential Client provides advanced technical support and troubleshooting for end-user computing environments, ensuring seamless operation of hardware, software, and network connectivity. This role involves collaborating with IT experts to resolve complex issues, installing and configuring user devices and software, and supporting mission-critical systems that contribute to national security and naval nuclear propulsion operations.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
You will join the User Services team as a System Support Administrator (Associate) supporting end-user computing across the organization. This is an entry-level, hands-on IT role focused on keeping devices, peripherals, and collaboration tools working reliably for users.
- Act as Tier‑2 escalation for help‑desk issues, diagnosing and resolving escalated hardware, software, and connectivity problems.
- Collaborate with desktop, software, streaming, and network teams to troubleshoot cross‑functional issues and implement remediation.
- Provide hands‑on support for user client devices, printers, conference room AV equipment, and peripherals.
- Provision, configure, and image user devices and install operating systems and network software to ensure secure, compliant configurations.
- Maintain documentation of incidents, resolutions, and standard operating procedures to improve repeatability and knowledge transfer.
- Participate in efforts to keep systems current and secure, and escalate potential vulnerabilities or recurring incidents to SMEs.
What We’re Looking For
Required
- Bachelor’s degree in a related field, or a Master’s degree in a related field.
- Strong customer‑service and communication skills; able to explain technical issues clearly to users with varied technical abilities.
- Demonstrated ability to diagnose basic hardware and software faults.
Preferred
- Experience with Windows desktop environments.
- Familiarity with Microsoft 365 applications (Outlook, Word, Excel, Teams).
- Comfortable working in a fast‑paced, mission‑driven environment and collaborating across IT teams.
Compensation & Benefits
- Pay range: $52,300 — $78,500 per year (range provided is a good‑faith estimate based on experience and qualifications).
- Health, dental, and vision benefits.
- Disability, life & accident insurance.
- 401(k) savings program and capital accumulation plan.
- Paid personal & medical time off; paid parental leave.
- Tuition assistance and student debt benefit (where eligible).
- Flexible work schedules, employee assistance program (EAP), and wellness offerings.
Additional Details
- Employment type: Full‑time.
- Work location: West Mifflin, PA (on‑site presence required).
- Citizenship & security: Due to client requirements, candidates must be U.S. citizens and will be subject to a federal background investigation and eligibility checks for access to classified matter.
- Drug testing: This client is a government contractor and maintains a drug‑free workplace; candidates must be able to pass required drug testing (includes testing for marijuana per federal law).
- Confidential Client is an equal opportunity employer and considers all qualified applicants.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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