About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

This field-based role supports surgical imaging (OEC) systems in the Lubbock, TX area for a confidential client. You will deliver on-site service, installations, preventative maintenance and repairs while providing world-class customer service. A company vehicle will be provided and local travel across the Lubbock area is required.

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Responsibilities

• Learn and perform accurate installations, preventative maintenance, FMIs and/or ISIs on surgical imaging equipment.
• Assist and learn from experienced field engineers on troubleshooting and repairs; develop the ability to resolve calls independently.
• Communicate clearly and professionally with customers, teammates and region/national support to ensure timely resolution and follow-up.
• Maintain service logs, internal records, order repair parts, and manage cycle times and administrative tasks.
• Use escalation processes and partner with regional support to implement corrective action plans.
• Participate in account teams for key customers; identify potential sales leads and support contract renewals or revenue programs.
• Keep current on competitor information and market trends.
• Aim to answer service calls independently within one year of employment.

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Required Qualifications

• Associate’s or Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering or related field; OR equivalent military education; OR participation in a formal biomed/field-engineer internship, apprenticeship or externship; OR High School Diploma/GED with a minimum of 4 years servicing electronic equipment.
• Experience using web applications and the Microsoft Office suite.
• Valid driver’s license and ability to maintain it.
• Willingness to be available after hours or work a rotating on-call schedule, including weekends, when necessary.
• We will not sponsor individuals for employment visas for this position.

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Desired Qualifications

• Experience servicing surgical imaging modalities (OEC or similar).
• Strong customer-service orientation and teamwork skills.
• Good administrative discipline: timely record-keeping and parts management.

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Special Physical Requirements

• Ability to lift, carry, push and pull up to 35 lbs. unassisted.
• Frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods.
• Reach above/below shoulder level and maintain good hand/finger dexterity.
• Vision requirements may include color, close, distance, peripheral vision and depth perception.

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Compensation & Benefits

• Estimated pay: $86,887 per year (estimated).
• Company vehicle provided for field coverage in the Lubbock area.
• Professional development and training opportunities may be available through the confidential client.

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Additional Information

• This is a field-based, on-site role supporting customer locations in the Lubbock, TX area.
• Employment offers may be contingent on drug screening and verification of legal authorization to work in the U.S.
• Some customer sites may have vaccination or other site-specific requirements that could apply.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.