About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This is a hybrid/remote Support Services Technician role supporting a Confidential Client in the IT industry. After an initial 6–8 week in-office training period in Kansas City, you will work remotely to provide first- and second-level technical support for internal end users.

• Provide phone, chat and email support for hardware and software issues.
• Troubleshoot, repair, and deploy Windows 11 workstations and Apple devices (Mac, iPhone, iPad).
• Support Microsoft 365 (Office 365) applications and Outlook troubleshooting.
• Use ticketing tools (ServiceNow preferred) to document work and track incidents.
• Handle Active Directory tasks such as password resets and group assignments.
• Troubleshoot VPN connection issues, network drive access, and remote connectivity.
• Troubleshoot network printers and multifunction devices.
• Support mobile devices (iOS and Android) and assist with remote support tools.
• Escalate complex issues to senior technicians and follow documented procedures.
• Maintain professional customer service and clear documentation of technical processes.

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Qualifications (Required)

• 1–2 years of break/fix desktop support experience in a Microsoft Windows environment.
• Hands-on experience with Windows 10/Windows 11 workstation support and deployment.
• Experience with Microsoft 365 / Office 365 troubleshooting.
• Familiarity with ticketing systems (ServiceNow experience is a plus).
• Working knowledge of Active Directory (user/computer management, password resets).
• Strong written and verbal communication skills; able to translate technical issues for non-technical users.
• Customer-service oriented with the ability to ask logical diagnostic questions and follow processes to resolution.
• Must be able to read, write, and speak English.

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Nice-to-Have

• Associate degree or Bachelor's degree in a related field (preferred).
• Certifications (CompTIA A+, Microsoft, Apple) are beneficial.
• Experience with SCCM (Endpoint Configuration Manager), Okta, or other identity providers.
• Previous MacOS and iOS troubleshooting experience.
• Experience supporting network printers and multifunction devices.

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Workplace, Schedule & Employment Type

This role is a contract position based in Kansas City, KS with a hybrid schedule: 6–8 weeks of in-office training followed by remote work. Employment type: FULL_TIME (contract). The client expects the technician to be available for standard business hours; specific shift details will be discussed during the interview process.

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Compensation & Benefits

• Pay range: $24.00 - $25.00 per hour.
• Eligible temporary-role benefits (subject to classification and eligibility), which may include:
  • Medical, dental & vision
  • 401(k) with pre-tax and Roth options
  • Voluntary life & AD&D insurance
  • Short- and long-term disability
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee assistance program
  • PTO / vacation / sick leave (per client policy)

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Application Timeline

This posting was published 2026-08-11. The position is anticipated to close on 2026-08-21. Candidates should apply as soon as possible for full consideration.

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Why Candidates Like This Role

• Hands-on technical work across Windows and Apple platforms.
• Hybrid training then remote delivery—good fit for self-motivated technicians.
• Competitive hourly rate for entry-level to early-career IT support professionals.
• Opportunity to build experience with AD, ServiceNow, VPNs, and enterprise-support processes.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.