SR CUSTOMER EXPERIENCE COORDINATOR
The Sr Customer Experience Coordinator at Confidential Client is responsible for managing customer interactions, resolving issues, and supporting order processing and delivery coordination. This entry-level role requires strong communication and organizational skills to enhance customer satisfaction and support team operations in an on-site, office-based environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Tile & Natural Stone Manufacturing.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position overview
The Sr Customer Experience Coordinator is an entry-level, full-time role based in Highland Park, TX. You will handle customer inquiries, support order and claims processing, coordinate delivery updates, and help improve customer satisfaction. This role reports on-site and supports daily customer-facing operations.
What You’ll Do
This role coordinates a range of customer experience tasks to ensure accurate order processing and timely resolution of issues.
- Execute daily customer service tasks including customer calls, order entry, delivery status checks, claims handling, and purchase order coordination
- Respond promptly to customer inquiries via phone, email, and chat
- Investigate and resolve customer issues using standard procedures; escalate when appropriate
- Coordinate communications between customers and internal teams (sales, warehouse, logistics)
- Maintain accurate records of customer interactions and resolutions
- Support basic warehouse/inventory activities as assigned
- Serve as a resource for peers on customer experience procedures
- Provide basic analysis and apply knowledge from experience or standard procedures to solve problems
Qualifications
- Bachelor’s degree in a related field or equivalent education/experience
- 0–2 years of relevant customer service or operations experience (entry-level welcome)
- Proficient with Microsoft Office (Excel, Word, Outlook)
- Strong written and verbal communication skills
Core competencies
- Excellent organizational, time-management, and multitasking skills
- Strong problem-solving and customer-focused mindset
- High level of integrity and discretion when handling confidential information
- Ability to follow established processes and learn new systems quickly
Compensation & Benefits
- Estimated salary: $53,890 per year (estimated)
- Benefits package includes 401(k) company match, employee purchase discount, tuition reimbursement, and standard medical/dental plans
- Career growth opportunities within the organization
Shift & Location Details
- Shift: Monday–Friday, 8:00 AM – 5:00 PM
- On-site requirement: Employees are required to report in-office 5 days a week at the client’s Highland Park/Dallas facility (no remote option)
- This role does NOT provide sponsorship (current or future)
- Relocation assistance is not provided; candidates must be able to relocate on their own within three weeks of offer acceptance
- This is a direct-hire position (no contractor/agency arrangements)
Additional information
Confidential client is a leading tile & natural stone manufacturing organization serving residential and commercial customers. We encourage active military, transitioning service members, and veterans to apply.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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