About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Scientific & QA (Environmental Testing).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

Role overview

Confidential Client is seeking a Level I Specialist Support Customer Service Representative to provide high-quality customer support for environmental testing services (radon & mold). This is a full-time, on-site role in Carrollton, TX. The role is entry-level with opportunity to learn testing workflows, client portals, and reporting processes.

---

What You’ll Do

• Answer inbound customer calls and respond to customer emails M–F, 8:00 AM – 5:00 PM CT; respond to email inquiries within one business day
• Provide accurate answers about radon and mold testing, test kit instructions, and test reports (individual and project)
• Support registration & ordering websites, new client setup, and base pricing questions
• Use basic RapidScan and mitigator-referral program information to assist customers
• Re-send test reports, receipts, and shipping labels on request
• Process corrections to test reports and orders; handle replacements, refunds, and shipping-label issues
• Create basic quotes and orders for established customers; process POs and payments for bulk orders
• Escalate out-of-scope or complex tickets to appropriate internal teams within one business day
• Perform rotating operational duties as assigned (shipping online, bulk or replacement orders; mail processing)

---

Who You Are / Qualifications

• High school diploma or equivalent required; bachelor’s degree or equivalent experience preferred
• 1+ year customer support or client service experience preferred; entry-level candidates who demonstrate strong communication skills are encouraged to apply
• Authorized to work in the U.S. indefinitely without sponsorship
• Professional working proficiency in English (read, write, speak)
• Strong verbal and written communication skills; patience and empathy when assisting frustrated customers
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
• Comfortable using web browsers, Microsoft 365, and learning new software tools
• Team player with good interpersonal skills; able to coordinate with lab, operations, and other departments to resolve issues

---

Compensation & Benefits

• Pay: $18.00 – $23.00 per hour (DOE)
• Full-time benefits may include medical, dental, vision, life and disability insurance, 401(k) with company match, paid time off, and paid holidays (benefit details provided by Confidential Client)
• Candidates within a commutable distance to Carrollton, TX are encouraged to apply

---

Schedule & Location

• Work schedule: Monday–Friday, 8:00 AM – 5:00 PM CT; occasional overtime as needed
• Location: On-site in Carrollton, TX (this posting uses Carrollton, TX as the authoritative location)

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.

---