About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

Role overview

Confidential Client is seeking a Specialist II, Support to join their IT team. This is a full-time, permanent role based in Albertville, AL with remote/telecommute eligibility. The Specialist II provides first- and second-line technical support, incident triage and routing, basic system administration, and hands-on assistance for hardware, software, and network issues.

---

What You’ll Do

• Provide real-time troubleshooting for end users: software functionality, browser/OS issues, PC configuration, hardware and software installation.
• Manage global incident routing — validate, triage, assign, and escalate production‑critical incidents.
• Perform domain maintenance and basic system administration tasks in Windows environments.
• Assist with Web filtering, internet and firewall issues; support entry-level application maintenance.
• Configure network and server hardware; support device procurement setup and configuration.
• Produce usage trends, statistical reports, and Sarbanes‑Oxley reporting as required.
• Accurately record support requests and resolutions in the ticketing/tracking system.
• Provide remote and occasional on-site support, facilitate warranty claims and hardware exchanges.
• Participate in problem resolution, testing, workarounds, and continuous improvement activities.
• Provide extra phone coverage and support during business needs; minimal domestic travel as required.
• Other duties as assigned.

---

Minimum qualifications

• High school diploma or equivalent required.
• Basic networking knowledge (TCP/IP) and Windows networking experience.
• Basic system administration experience (Windows preferred).
• Familiarity with Microsoft products; exposure to Linux, IBM, LN, or SAP is a plus.
• Strong verbal communication and customer-service skills.
• Ability to accurately document issues and follow escalation procedures.

---

Preferred qualifications

• Associate’s or Bachelor’s degree in an IT-related field.
• 2+ years of IT / technical support experience.
• Experience with ITIL principles (incident, problem, change management).
• Prior technical support or call center experience.
• CompTIA A+ and/or CompTIA Network+ certifications.
• Microsoft certifications or equivalent vendor certifications.

---

Technologies & tools you’ll use

• Microsoft Windows (enterprise)
• Microsoft Windows Server environments, Active Directory, SCCM
• Citrix
• Microsoft Office 365 / Office 2016
• Cisco software/hardware
• Dell hardware
• Ticketing/tracking systems and standard office productivity tools

---

Physical & work environment

• Primarily office-based work with remote support capability. Occasional standing, walking, bending or lifting may be required for hardware tasks.
• Regular verbal communications (talking and hearing) and standard repetitive motions associated with computer work.
• Must follow all site safety guidelines and procedures.

---

Compensation & benefits

• Estimated salary (from source): $45,757 per year (estimated).
• Competitive salary and a comprehensive benefits package, which may include:
  • 401(k) plan with company match
  • Medical, dental, vision, life, and disability insurance
  • Flexible spending accounts, HDHP & HSA options
  • Paid vacation, holidays, and paid time off (PTO)
  • Employee assistance and education assistance programs
  • Site-specific production, incentive, relocation and sign‑on bonus programs

Benefits and eligibility vary by position, job level, and location.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.