About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT (Tax services).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is seeking an Entry-Level Software Technical Support Specialist to join their IT team supporting tax-technology solutions. This role works closely with senior developers and cross-functional teams to troubleshoot, test, and maintain software used by customers and internal teams. The ideal candidate has a Bachelor’s degree in Computer Science, strong problem-solving skills, and up to 2 years of hands-on software experience.

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Key Responsibilities

• Collaborate with customers and internal development teams to diagnose and resolve software issues.
• Troubleshoot, debug, test, and document software defects and resolutions.
• Assist with testing and deployment activities for software updates and releases.
• Participate in code reviews and share knowledge with the engineering team.
• Reproduce customer issues, collect logs/data, and escalate complex problems appropriately.
• Maintain and update technical documentation, runbooks, and knowledge-base articles.
• Stay current with emerging technologies and tools relevant to the product (including AI-driven tooling).

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Requirements

• Bachelor’s degree in Computer Science or closely related field.
• Strong understanding of one or more programming languages: Java, Python, C#, or JavaScript.
• Familiarity with software development workflows and tools (Agile methodology, Git).
• Basic knowledge of databases (SQL or NoSQL) and ability to run queries for troubleshooting.
• Strong analytical and problem-solving skills with attention to detail.
• Clear written and verbal communication skills; comfortable working with customers and internal stakeholders.
• Willingness to learn new technologies and adapt to changing requirements.

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Preferred Qualifications

• Internship or project experience in software development or technical support.
• Knowledge of web frameworks (React, Angular, Django) or front-end troubleshooting.
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Familiarity with DevOps practices and CI/CD tooling.
• Exposure to automated testing frameworks and monitoring/observability tools.

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What We Offer

• Competitive compensation and benefits package.
• Professional development, training, and clear career progression paths.
• Supportive, collaborative team environment with mentorship from senior engineers.
• Hands-on experience with modern software stacks and tax-technology projects.

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Additional Information

• Employment type: Full-time / Contractor (as required by Confidential Client).
• Location: Irving, TX, United States.
• Estimated compensation (from source): $64,019 per year (estimated).

Confidential Client and Careertakes comply with applicable federal, state, and local employment laws. Reasonable accommodations are available for applicants with disabilities; please let us know if you need assistance during the hiring process.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.