About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Software Development.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client seeks a Software Engineer focused on customer success who will help troubleshoot, fix, and improve an enterprise industrial software product. This role balances reactive support work with proactive product development and will include the following responsibilities:

• Triage, investigate, reproduce, and resolve customer-reported issues in collaboration with Customer Success.
• Analyze real-world customer use cases and environments to deliver reliable fixes and targeted enhancements.
• Design, develop, modify, and unit test new and existing software with emphasis on stability and customer impact.
• Implement customer-specific enhancements and participate in validation and system testing.
• Contribute to product documentation and clearly communicate technical findings to internal teams and customers.
• Participate in peer design and code reviews; follow agile/“fail-fast” methodologies.
• Engage in R&D and new product design as the company scales.

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Required Qualifications

• Bachelor’s degree (or equivalent) in Computer Science or a related field.
• Minimum 2 years of professional programming experience (B2B or enterprise software experience preferred).
• Strong customer-focused mindset with proven ability to collaborate across teams to diagnose and resolve issues.

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Skills & Tools

• Full-stack development experience — Java and React preferred.
• Familiarity with REST, JSON, SQL, TCP/IP, and security best practices.
• Comfortable with development tools such as IntelliJ, Maven, Visual Studio Code, and GitHub.
• Understanding of threading, synchronization, and lower-level programming constructs is a plus.
• Experience or familiarity with Windows and Linux operating systems.
• Agile (SCRUM) experience and strong test/validation practices.
• Interest or experience in industrial automation, IIoT, analytics, or machine learning is a plus.

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Location & Work Model

• Primary location: Portland, ME (headquarters).
• Work model: Hybrid or fully remote within the United States (confidential client supports flexible arrangements).

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Compensation

• Base salary range (provided by source): USD 95,000 – 115,000 per year.
• Exact salary will be determined based on experience, location, and other factors consistent with applicable law.

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Why Join

• Opportunity to impact product stability and customer success at a growing Software Development company specializing in industrial data/IIoT.
• Work closely with Customer Success and Engineering teams — high visibility and opportunities for growth.
• Collaborative, agile environment with hands-on engineering and problem-solving.

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Notes

This job description is not an exhaustive list of responsibilities. Confidential Client may modify duties as business needs evolve.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.