About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Technology, Information and Internet.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You'll Do

• Build agent-driven workflows, self-service tools, and internal applications that let non-engineering teams (music ops, support, legal, finance, content ops) do more without adding headcount.
• Evaluate and integrate third-party SaaS and tooling — make pragmatic buy vs. build decisions.
• Contribute to and empower stakeholders on a self-service app deployment platform.
• Design and implement new patterns for internal APIs, authentication, and MCPs that extend beyond a Django monolith.
• Integrate and scale customer experience systems built around third-party platforms (e.g., Zendesk).
• Partner closely with cross-functional operations teams to identify high-impact automation and tooling opportunities.

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What You'll Need

Must-haves

• 2+ years of full-stack software engineering experience.
• Proven experience building, maintaining, and supporting internal tooling or systems that streamline engineering or business operations.
• Comfortable working in an early-stage, 0→1 environment and owning ambiguous technical problems.
• Eagerness to learn and share engineering best practices for agentic/automated workflows.

Nice-to-haves

• Experience with agent frameworks and observability/eval tooling (examples: LangGraph, LangSmith, Braintrust).
• Familiarity with support tooling, CRM systems, or workflow automation platforms (e.g., Zendesk, other CX systems).
• Prior work with Django-based systems or migrating functionality beyond a monolith.

Education & eligibility

• Bachelor’s degree preferred (or equivalent experience).
• Applicants must be eligible to work in the United States.

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Benefits & Compensation

• Company equity package
• 401(k) with 3% employer match & Roth 401(k)
• Medical, dental, & vision insurance (PPO with HSA & FSA options)
• 11 paid holidays + unlimited PTO & sick time
• 16 weeks paid parental leave
• Creative education stipend
• Generous commuter allowance
• In-office lunch (for employees working on-site)

Note: The actual base salary offered may vary depending on location, skills, qualifications, and experience. No salary range is provided in the source posting.

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Work Location & Schedule

• This role is expected to work from the designated office in Boston, MA five days a week, per the client’s company policy.
• This listing follows all applicable U.S. hiring laws for the state(s) where the job is posted.

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Additional Notes

• We encourage candidates to apply even if they don’t meet every listed requirement. If you’re excited about building internal tooling and automations that help operations scale, we want to hear from you.
• Applicants must be authorized to work in the United States.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.