About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential client is seeking a Technical & Simulation Support Specialist (Tier 1/2) to provide hands-on IT and simulation lab support for a campus and associated remote locations. This role combines desktop/help-desk work, AV/classroom equipment support, and intermediate-level simulation (SimCare) systems support. The position is full-time and based in Schiller Park, IL.

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What You’ll Do

• Provide Tier 1 and Tier 2 IT support for campus users, student workers, and remote locations.
• Inspect classroom and lab equipment daily; create and follow repair tickets and resolutions.
• Build OS images and software packages for deployment.
• Assist and supervise Student Workers / Support Tech I staff as needed.
• Maintain lab security processes and ensure equipment meets academic requirements.
• Troubleshoot Windows OS, hardware, printers, network connectivity, and telephony basics.
• Coordinate with facilities and vendors for onsite repairs and installations.
• Provide intermediate support to the SimCare center (approx. 10 hours/week), including:
  • Setup and maintain simulators and manikins (Laerdal, Gaumard, SimMan, Noelle, Baby Hal, etc.).
  • Maintain podium PCs, projectors, WOW carts, laptops and peripheral AV equipment.
  • Support control room / simbays, cameras, monitors, and recording systems.
  • Assist with software updates, daily operations, and training session setups.
• Attend SimLab training, webinars, and conferences; respond to service calls and short‑notice requests.
• Perform other duties as assigned and follow standard operating guides and compliance requirements.

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Qualifications

• Associate’s degree in a technical field preferred.
• Minimum 2 years’ desktop support / help desk experience (required).
• Minimum 2 years’ experience with Microsoft Active Directory in a large network environment (required).
• Entry-level experience with networking (data/voice) systems (required).
• Hands-on familiarity with classroom AV equipment and lab hardware (preferred).
• Strong knowledge of Microsoft operating systems, installation, and troubleshooting.
• Advanced PC troubleshooting and hardware/software installation skills.
• Experience with printer troubleshooting and repair.
• Ability to lift up to 50 lbs; occasional evening and weekend work may be required.
• Must achieve confidential client SimCare Technical Support Certification (successful completion of Laerdal, Gaumard and Learning Space training) — required.
• MCP and CompTIA A+ certifications preferred.

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Compensation & Benefits

• Salary range (posted): $38,894.07 — $68,341.37 per year. Actual pay will be based on experience, location, and permitted job-related factors.
• Benefits may include health, dental, vision, life and disability insurance; 401(k) with employer match; paid holidays; and participation in a flexible time off policy. Final benefits are determined by the hiring organization.

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Location & Schedule

• Worksite: Schiller Park, IL (on-site; may support nearby campuses and remote locations).
• Full-time schedule; may include occasional evenings and weekends for events or maintenance.

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Why Candidates Like This Role

• Mix of IT help-desk work and specialized simulation technology support — good growth for technical staff who want exposure to medical simulation and AV systems.
• Regular training opportunities and certification-backed SimCare work.
• Hands-on work with industry-recognized simulation platforms and classroom AV ecosystems.

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Notes

• Employer name has been replaced with "confidential client" to protect privacy; Careertakes is the recruiting platform handling this search.
• This posting complies with applicable U.S. pay-transparency disclosures (salary range provided above for Illinois).

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.