About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This on-site Contract role supports day-to-day operational and end-user support activities for a confidential client in the IT industry. You will be the front-line technical resource for incoming support requests and operational monitoring.

• Respond to incoming service requests and incidents with professional, customer-focused support
• Troubleshoot hardware, software, and system-related issues; escalate according to established protocols
• Monitor system alerts, processing errors, and operational notifications and act for timely resolution
• Document incidents, actions taken, and final resolutions accurately in tracking systems
• Complete assigned daily operational tasks and checklists to support continuity
• Assist with basic system configuration requests and operational support tasks
• Participate in testing and validation of system updates and enhancements
• Provide preliminary troubleshooting for performance issues before escalation
• Collaborate with internal teams on projects and continuous improvement initiatives
• Follow documented procedures, service standards, and escalation workflows
• Provide support during peak periods and critical business events as needed

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Required Qualifications

• Experience in customer service, help desk, service desk, or technical support environments
• Strong troubleshooting and problem-solving skills
• Clear verbal and written communication abilities
• Ability to multitask, prioritize, and remain organized in a fast-paced setting
• Strong attention to detail and a professional demeanor under pressure
• Technical aptitude and an interest in hardware and system support
• Willingness to learn new technologies, processes, and responsibilities

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Preferred Qualifications

• Associate’s or Bachelor’s degree in a related field
• Hands-on experience supporting hardware, software, or operational systems
• Exposure to system monitoring, testing, or configuration tasks
• Experience participating in operational or technology-focused projects

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Work Environment & Schedule

• Workplace Type: Fully on-site in Strathmoor Manor, KY
• Role Type: Contract (on-site)
• May require availability during critical business periods and high-demand operational events
• Collaborative, team-oriented environment

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Compensation & Benefits

• Pay: $18.75 per hour
• Benefits (eligibility, if applicable for this temporary/contract role): medical, dental & vision; 401(k) options; voluntary life & AD&D; disability coverage; HSA; transportation benefits; Employee Assistance Program; and paid time off options may be available depending on role classification and eligibility.

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Location

• On-site — Strathmoor Manor, KY (Confidential Client location)

Confidential Client and Careertakes comply with applicable federal, state, and local hiring laws. If you require a reasonable accommodation to participate in the application or interview process, please notify us and we will work with you in accordance with applicable law.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.