Service Desk Technician
The Service Desk Technician provides first-level technical support by troubleshooting hardware and software issues, monitoring system performance, and ensuring a high-quality customer experience. This role requires strong problem-solving skills, effective communication, and the ability to operate efficiently in a fast-paced, fully onsite environment. The position offers a career growth opportunity within IT support and operations, emphasizing teamwork and technical skill development.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This is an entry-level Service Desk Technician role supporting onsite operations. You’ll be the first point of contact for technical issues, help maintain system availability, and support small projects and operational tasks that keep systems running smoothly.
- Deliver professional, high-quality customer service while handling inbound support requests from end users and field staff.
- Troubleshoot and resolve hardware, software, and system-related issues; escalate when needed.
- Monitor system alerts and error logs; report and escalate issues per established procedures.
- Enter and maintain accurate data in scheduling and tracking systems.
- Complete daily operational tasks and checklists with attention to detail.
- Serve as a backup operations resource to support system integrity and continuity.
- Participate in implementation activities and perform User Acceptance Testing (UAT) for updates and new releases.
- Process system configuration requests and perform preliminary troubleshooting for processing/system errors.
- Support additional operational and technical tasks as assigned.
Qualifications
Required
- Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer Support experience.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication.
- Ability to multitask and stay organized in a fast-paced environment.
- Strong attention to detail and ability to follow procedures.
- Comfortable learning new technologies and processes.
- Ability to stay calm and professional under pressure.
Preferred
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
- Hands-on technical aptitude (computer hardware, PC building, break-fix experience, gaming-system troubleshooting, or related hobbies).
Ideal Candidate
- Passionate about technology and eager to solve problems.
- Customer-focused with a positive, can-do attitude.
- Eager to learn and take on new responsibilities.
- Team-oriented and adaptable to shifting priorities.
Work Environment & Schedule
- Fully onsite position based in Louisville, KY (Strathmoor Manor / 40287 area).
- Collaborative, close-knit team environment.
- Must be available during critical operational periods, including peak business events and high-volume support windows.
Compensation & Benefits
- Pay range: $18.00 - $18.75 per hour (Contract-to-Hire).
- If eligible, benefits for this temporary role may include:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital plans
- 401(k) Retirement Plan (pre-tax and Roth options)
- Voluntary Life & AD&D for employee and dependents
- Short- and long-term disability
- Health Savings Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off / Leave (PTO, vacation, sick leave)
- Benefits and eligibility are subject to plan terms and may vary by job classification and length of employment.
Job Type & Location
- Contract to Hire — Full-time
- Location: Louisville, KY (fully onsite)
- Application deadline (anticipated): Aug 17, 2026
Opportunity
This role provides strong exposure to IT support, operations, troubleshooting, and system-administration tasks — an excellent stepping stone for a long-term IT career with growth opportunities at the Confidential Client.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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