About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Information Technology (IT) services and technology consulting.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Overview

We are seeking a customer-focused Service Desk Technician to provide front-line technical support and operational assistance in a fast-paced environment. This on-site, contract role in Louisville, KY will respond to support requests, troubleshoot hardware and software, monitor system performance, maintain accurate records, and support daily operational activities. The ideal candidate is a proactive problem-solver with strong communication skills and technical aptitude.

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Key Responsibilities

• Respond to incoming support requests and deliver exceptional customer service
• Troubleshoot hardware, software, and system issues; escalate per protocol
• Monitor system alerts, processing errors, and operational notifications for timely resolution
• Accurately document incidents, actions taken, and resolutions
• Complete assigned daily operational tasks and checklists
• Assist with system configuration requests and operational support activities
• Participate in testing and validation for system updates and enhancements
• Conduct preliminary troubleshooting and monitor system performance before escalation
• Collaborate with internal teams on projects and continuous improvement initiatives
• Follow established procedures, service standards, and escalation protocols
• Support business operations during peak periods and critical events

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Required Qualifications

• Experience in a customer service, help desk, service desk, or technical support environment
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced setting
• Strong attention to detail and organizational skills
• Technical aptitude and interest in technology, hardware, and system support
• Ability to remain calm and professional under pressure
• Willingness to learn new technologies and processes

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Preferred Qualifications

• Associate's or Bachelor's degree in a related field
• Experience supporting hardware, software, or operational systems
• Exposure to system monitoring, testing, or configuration activities
• Experience participating in operational or technology-related projects

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Work Environment

• On-site position in Louisville, KY
• Collaborative, team-oriented environment
• May require availability during critical business periods and high-demand events

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Compensation & Benefits

• Pay rate: $18.75 per hour (Contract)
• Benefits (if eligible) may include: medical, dental & vision; 401(k) options; voluntary life & AD&D; short/long-term disability; HSA; transportation benefits; Employee Assistance Program; paid time off policies. Specific benefits depend on job classification and eligibility.

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Experience Level

• Entry Level

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Job Type & Location

• Contract — On-site in Louisville, KY

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About Confidential Client

Confidential Client is a provider of Information Technology (IT) services and technology consulting, partnering with organizations to deliver technology-enabled solutions and operational support.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.