About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Architecture, Engineering & Design.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This role supports employees across a distributed professional-services organization as a primary point of contact for technical issues. You will:

• Respond to technical support requests by phone, ticket, email, and in person
• Troubleshoot and resolve hardware, software, connectivity, and peripheral issues using diagnostic and remote support tools
• Provide local on-site support and remote assistance across multiple locations
• Install, configure, test, maintain, and troubleshoot laptops, desktops, printers, peripherals, and other IT equipment
• Support commonly used business applications, including Microsoft Windows, Microsoft Office, Adobe Creative Suite, and Google Workspace
• Document issues, troubleshooting steps, communications, and resolutions in the service desk system
• Prioritize, assign, and escalate support requests appropriately by urgency and complexity
• Manage and track hardware assets to maintain accurate inventory and lifecycle data
• Create and maintain knowledge-base articles, FAQs, and technical documentation
• Provide end-user guidance and basic training on common tools and workflows

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What We're Looking For (Required Qualifications)

• 2–3 years of experience in IT, service desk support, systems administration, or related technical support roles
• Education or training in Computer Science, MIS, Information Technology, or related field
• Experience troubleshooting laptops, desktops, printers, peripherals, and other business technology
• Experience supporting Microsoft Windows, Microsoft Office, Adobe Creative Suite, and Google Workspace (or similar)
• Familiarity with service desk/ticketing systems and remote-assistance/diagnostic tools
• Strong analytical and troubleshooting skills with attention to detail
• Strong customer service, interpersonal, written, and verbal communication skills
• Ability to communicate technical information clearly to users with varying technical backgrounds
• Ability to prioritize multiple requests and work effectively in a fast-paced, collaborative environment
• Ability to travel regionally ~1–2 times per month

Applicants must be legally authorized to work in the United States. The confidential client is not able to sponsor work visas.

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Nice to Have (Preferred Qualifications)

• Bachelor’s degree in Computer Science, MIS, IT, or related field
• Relevant technical certifications (A+, Network+, Microsoft, etc.)
• Experience supporting a multi-office or geographically distributed organization
• Experience with hardware asset management and lifecycle tracking
• Experience developing technical documentation or knowledge-base content
• Experience supporting multifunction and large-format printers, copiers, and specialized office equipment
• Experience coordinating escalations across IT functional teams and providing technical training to end users

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Compensation & Benefits

• Hourly rate: $32.70—$35.10 USD (as provided by the confidential client)
• Benefits include medical, dental, vision, disability, wellness programs, flexible spending options, paid holidays and PTO, 401(k) plan, and other firm-specific programs (details provided by the confidential client)
• Compensation will be based on location, experience, and skills

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Work Location & Travel

• Primary studio/location: Seattle, WA (local in-person support expected)
• Confidential client follows a four-day in-office model with flexibility to work remotely on Fridays
• Regional travel 1–2 times per month to support other offices is required

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Additional Details

• This is an entry-level to early-career technical support role ideal for a service-oriented IT professional who enjoys problem-solving and user interaction
• You will join an IT team supporting architecture/engineering/design workflows and creative applications
• The hiring process will be managed by Careertakes as a third-party recruiter; final employment is with the confidential client

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.