About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Financial Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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About the Team

Confidential Client’s US Card Authentication team builds the tools and experiences that answer one simple question in seconds: “Is this really them?” You’ll join a cross-functional organization focused on fraud prevention, identity verification, and delivering empathetic customer experiences at scale. The team partners closely with Fraud Strategy, Risk, Legal/Compliance, Design, and Servicing Operations to protect customers while improving agent and customer efficiency.

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What You’ll Do

This Senior Associate, Product Management — US Card Authentication CX role (New York, NY) will define and deliver the long-term product vision for authentication experiences in an AI-driven environment.

• Own end-to-end product strategy for authentication experiences that balance fraud loss prevention, customer experience, and agent efficiency
• Lead a dedicated technology team to turn strategy into shipped software
• Partner across Operations, Business Analysis, and Engineering to define destination-state architecture and workflows
• Identify opportunities to apply AI-driven capabilities to strengthen fraud detection and streamline authentication
• Use data and experimentation to validate hypotheses and measure impact after launch
• Influence stakeholders across Fraud Strategy, Risk, Legal/Compliance, Design, and Servicing Operations to align on priorities and tradeoffs

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Product & Delivery Expectations

Confidential Client expects product leaders in this role to demonstrate proficiency in these core areas:

• Human-centered: Prioritize internal and external customer needs to innovate product solutions
• Business-focused: Deliver measurable outcomes and demonstrate execution excellence
• Technology-driven: Use technology to deliver resilient, scalable solutions that generate near- and long-term value
• Integrated problem solving: Resolve complex problems while mitigating product risk
• Transformational leadership: Lead cross-functional teams and align stakeholders toward shared goals

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Minimum Qualifications

• Bachelor’s degree or military experience
• At least 1 year of product management experience OR at least 1 year in product design, agile delivery, business analysis, data science, or software engineering

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Preferred Qualifications

• Bachelor’s degree in computer science or engineering
• 3+ years of product management experience with a track record of partnering with engineering
• Experience in fraud, risk, identity verification, authentication, or another regulated financial-services domain
• Hands-on curiosity and experience with AI-enabled product capabilities and AI-assisted delivery tools
• Strong data and experimentation experience to inform decisions
• Experience working with engineering teams in Agile/Scrum environments
• Proven ability to communicate with and influence senior stakeholders
• A bias toward white-space thinking and creative problem solving

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Compensation & Benefits

For candidates hired to perform work in New York, NY, the posted salary range for this role is:

• New York, NY: $121,300 - $138,400 (annual, full-time)

This role may also be eligible for performance-based incentive compensation (cash bonuses and/or long-term incentives). Benefits eligibility and specifics vary by employment status and location.

At this time, Confidential Client will not sponsor a new applicant for employment authorization for this position.

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Notes on the Hiring Process

Confidential Client and Careertakes are committed to a fair hiring process. If you require a reasonable accommodation at any stage of the hiring process, please contact Careertakes support so we can assist. Final hiring decisions are made by people; AI tools may be used to assist with screening but do not replace human decision-making.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.