About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Financial Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Team & Mission

The Recoveries / Customer Resiliency team cares for customers in vulnerable moments and builds agent-facing tools and workflows that help people responsibly manage debt while protecting the business. The team is modernizing platforms and processes to increase recoveries, reduce friction, and deliver humane, compliant experiences for both customers and agents.

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About the Role

The confidential client is hiring a Senior Associate, Product Management to lead the future of Recoveries agent experiences. This role focuses on retiring legacy agent UIs and defining the long-term destination state for agent-facing tools as platforms migrate to a next-generation data and platform stack. You will work across design, tech, operations, compliance, and analytics to deliver streamlined workflows that empower agents to help customers and drive business results.

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What You’ll Do

• Drive legacy platform decommissioning: lead product strategy, technical execution, and operational alignment to sunset legacy tools and migrate agents to modern systems.
• Shape the agent-tool strategy: define vision and roadmap for agent-facing applications within the Recoveries domain.
• Optimize agent workflows: design intuitive, high-impact experiences that reduce friction and increase agent efficiency.
• Build destination-state experiences: partner with Design, Operations, Engineering, Compliance, and Business Analysts to deliver next-generation capabilities.
• Collaborate cross-platform: work with platform modernization programs (including real-time intelligence initiatives) to integrate personalization and real-time data into agent workflows.
• Maintain well-managed standards: ensure delivered experiences meet compliance, regulatory, and operational requirements.

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What You’ll Learn & How You’ll Grow

• Human-centered product practice: translate research into acceptance criteria, break epics into features and user stories, and drive MVPs for valid tests.
• Business focus: apply hypothesis-driven metrics to prioritize work, own roadmaps, and balance short-term needs with experimentation.
• Technology fluency: work in agile teams with designers, engineers, and data scientists to deliver platform-driven solutions.
• Transformational leadership: build trusted relationships across functions and articulate concise roadmaps that deliver measurable business outcomes.

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Basic Qualifications

• Bachelor’s degree or military experience.
• At least 1 year of product management experience OR at least 1 year in product design, agile delivery, business analysis, data science, or software engineering.

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Preferred Qualifications

• Degree in computer science, engineering, or related technical field.
• 1+ years translating business strategy into consumer-facing digital products.
• 1+ years working on core product platforms powering digital experiences.
• 1+ years working with cross-functional teams as a product owner in an agile process.
• Experience with legacy system retirements, platform migrations, or workflow modernization.

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Compensation & Benefits

• Location-specific salary for Chicago, IL: $101,100 - $115,400 (annual) for Senior Associate, Product Management.
• Role may be eligible for performance-based incentive compensation (cash bonus and/or long-term incentives).
• The confidential client offers comprehensive benefits to support health, financial, and total well-being (eligibility varies by role and status).

At this time, the confidential client will not sponsor a new applicant for employment authorization for this position.

If you require an accommodation during the application process, please notify Careertakes so we can assist.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.