Sales Operations Representative- On-site Friday - Monday 10 am to 8 pm - Chicago, IL
The Enterprise Sales Operations Representative supports large enterprise customer accounts by managing shipment operations including load building, appointment scheduling, freight tracking, and transaction-level issue resolution. This role requires strong attention to detail, excellent communication, and the ability to handle high volumes of tasks to ensure timely and accurate shipment execution and customer service. It is an entry-level position ideal for those seeking a career in logistics and freight operations.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
About the Role
The Sales Operations Representative will support enterprise shipment operations for a Confidential Client in the Customer Services industry. This is a high-volume, task-driven position focusing on accurate shipment build, appointment scheduling, proactive tracking, and quick resolution of transaction-level issues. You will be a frontline point of contact for customers, working closely with account managers, carrier partners, and internal teams. This role is an excellent entry point for candidates seeking a career in logistics, freight operations, or customer service.
Duties & Responsibilities
- Serve as a primary customer contact for enterprise accounts regarding active shipments, status updates, exceptions, and documentation requests.
- Respond to inbound customer communications via phone, email, and portal within established SLAs.
- Proactively communicate shipment delays, exceptions, and carrier issues, providing accurate ETAs and resolution timelines.
- Build and enter shipment orders accurately in the TMS from customer-provided data, EDI feeds, or portal submissions.
- Verify shipment details (origin/destination, commodity, weight, dimensions, accessorials, special instructions) before tendering.
- Schedule and confirm pickup and delivery appointments with carriers, shippers, and consignees; update appointment windows in portals and TMS.
- Monitor shipment status from pickup through delivery using TMS and carrier portals; identify and escalate exceptions promptly.
- Retrieve, organize, and distribute shipment documents (BOLs, PODs, carrier invoices, rate confirmations) to support billing, claims, and audits.
- Process transaction-level adjustments (address changes, weight/dimension edits, accessorials, reference updates) and document changes in the TMS.
- Coordinate with billing and operations to identify and resolve billing discrepancies and duplicate charges.
- Generate tracking reports and exception summaries as required by customers or internal leadership.
Minimum Qualifications
- 1–2 years experience in logistics, freight operations, customer service, or related field preferred; motivated entry-level candidates with strong attention to detail will be considered.
- Strong data-entry accuracy in a high-volume environment.
- Excellent verbal and written communication skills; professional customer-facing demeanor.
- Proficient with Microsoft Office, particularly Excel and Outlook.
- Highly organized with the ability to manage multiple open tasks without sacrificing quality.
- Team-oriented, dependable, and committed to delivering excellent customer service.
- High school diploma or GED required.
Preferred Qualifications
- Familiarity with transportation management systems (TMS), carrier portals, or logistics software.
- Experience scheduling appointments with carriers and managing appointment windows.
- Understanding of freight lifecycle tracking and exception management.
- Associate’s or Bachelor’s degree in Business, Supply Chain, or related field is a plus.
Schedule, Location & Compensation
- Location: Chicago, IL (on-site)
- Typical schedule for this posting: Friday–Monday, 10:00 AM–8:00 PM (confirm exact schedule with the hiring team)
- Estimated compensation: $46,748 per year (estimated)
Careertakes partners with the Confidential Client to ensure compliance with applicable federal and state employment laws. Reasonable accommodations are available for applicants and employees with disabilities; please advise the recruiter if you need assistance.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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