Sales & Customer Support Specialist (Metallurgical)
The Sales & Customer Support Specialist (Metallurgical) provides technical and commercial support to clients in a specialty metals manufacturing environment. This role manages order lifecycles, coordinates cross-functionally with internal teams, and ensures timely communication and resolution of customer inquiries and order statuses. It is an onsite, full-time position ideal for entry-level to early-career professionals with metallurgical knowledge and strong communication skills.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Specialty Metals Manufacturing.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role overview
Confidential Client, a specialty metals manufacturing organization in Sharpsville, PA, is hiring a Metallurgical Sales & Customer Support Specialist. This onsite, full-time position provides technical and commercial support to customers, manages order lifecycles from RFQ to shipment, and partners closely with internal operations teams.
Key responsibilities
- Field customer inquiries about alloy grades, specifications, availability, and lead times via phone and email.
- Provide technical guidance on metals and alloy systems to support quoting and order decisions.
- Review RFQs and generate accurate quotations in partnership with sales leadership.
- Enter and process orders in the ERP/CRM system; ensure accuracy of order details and documentation.
- Act as the customer-facing liaison to Quality, Production, Laboratory, and Scheduling to enable on-time delivery.
- Monitor orders through production and shipment, provide proactive status updates, and resolve fulfillment issues.
- Maintain and update product/specification documentation and support continuous improvement initiatives.
Qualifications
- Bachelor’s degree in Metallurgical Engineering, Materials Science, Engineering, Chemistry, or a related technical discipline.
- Open to entry-level graduates and professionals with 0–4 years of relevant technical or manufacturing experience.
- Strong foundational knowledge of metals, alloy systems, and industrial manufacturing processes.
- Clear verbal and written communication skills and strong attention to detail.
- Organized and able to manage multiple orders and customer expectations simultaneously.
- Familiarity with ERP/order-entry systems and Microsoft Office is a plus.
Compensation & location
- Location: Sharpsville, PA — Onsite
- Employment type: Full-time, Permanent
- Salary: $65,000 - $80,000 per year
- Benefits: Full benefits package; relocation assistance available
- Growth: Hands-on exposure to cross-functional manufacturing operations and opportunities for technical and commercial career development
Why apply
This role is a strong fit for candidates with a technical background in materials or metallurgy who want a customer-focused, operationally connected position. You’ll work directly with customers and internal teams at a Confidential Client in the specialty metals manufacturing industry, helping to deliver high-quality, technically accurate solutions and drive on-time fulfillment.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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