About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Healthcare & Nursing.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

RN Clinical Contact Center Memphis TN — join a confidential client to deliver high-quality telephonic clinical care and patient support in a contact-center environment.

• Provide telephone-based clinical assessment, triage, and patient education following established protocols
• Document patient contacts and care plans accurately in the electronic health record / contact center system
• Coordinate referrals, follow-up appointments, and escalation to clinical teams as needed
• Collaborate with interdisciplinary teams to ensure continuity of care and appropriate handoffs
• Maintain up-to-date knowledge of clinical guidelines, workflows, and decision-support tools

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Qualifications

The confidential client requires all applicants to meet applicable professional and legal standards for clinical nursing practice:

• Current, full, active, and unrestricted RN registration (license) in a U.S. State, Territory, Commonwealth, or the District of Columbia
• Graduation from an accredited school of professional nursing (ACEN or CCNE accredited at time of completion) or equivalent credentialing for foreign-educated nurses (degree equivalency accepted from recognized evaluators)
• English language proficiency sufficient for written and spoken communication in direct patient care and telephonic assessment
• Candidates who are enrolled in an accredited master's-level bridge program and who meet state board requirements may be considered under temporary appointment rules until licensure is achieved (per applicable client policy)
• Grade/level and hiring grade may be determined by scope, education, and demonstrated competencies; applicants should expect to complete any required assessment/qualification questionnaires as part of the selection process

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Preferred Qualifications

• Emergency Room (ER) or ICU clinical experience
• Prior telephone triage or contact-center nursing experience
• Strong computer skills and comfort with electronic health records and call-center technology
• Ambulatory care certification or related specialty certifications

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Physical Requirements

• Ability to perform duties that may include prolonged standing, walking, sitting, bending, pushing, and lifting (role may require lifting up to 50 lbs)
• Visual acuity, clear speech, and keen hearing required for telephonic assessment and documentation
• May be exposed to infectious patients/materials and may be required to use personal protective equipment in specific clinical scenarios
• Ability to remain calm and flexible in stressful or rapidly changing situations

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Employment Details

• Employment type: Contract, Full time
• Location: Memphis, TN (on-site / contact-center location as required by the confidential client)
• Compensation: $73,948 - $134,618 per year (USD)

Note: Specific benefits, shift patterns, and other employment terms are set by the confidential client and will be provided during the hiring process.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.