About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Real Estate & PropTech.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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About the Role

Confidential Client (a leading online real estate marketplace) is hiring a Retention Specialist to engage with agents and brokers who subscribe to the client's advertising and lead-generation products. This is an entry-level, high-impact role focused on driving customer success, preventing churn, and rebuilding product value during conversations with customers.

Estimated salary: $68,951 per year (estimated)

Location: Scottsdale, AZ — on-site (typically 4+ days per week)

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What You’ll Do

You will be the frontline advocate for client retention — handling inbound and outbound phone outreach, resolving account issues, and negotiating solutions that retain customers.

• Take inbound and place outbound calls to agents and brokers (typical volume ~50 calls/day; 10–20 inbound)
• Rebuild perceived value of the product suite for customers requesting cancellation
• Offer consistent communication and timely resolution to retention issues
• Process discounts, credits, and subscription extensions where applicable
• Meet or exceed retention KPIs and outbound call requirements
• Coordinate with Digital Sales Consultants, Sales Management, Collections, and Support to resolve escalations
• Maintain high standards of professionalism and integrity in every customer interaction

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What You’ll Bring

Candidates should demonstrate strong customer-facing, negotiation, and problem-solving skills.

• Bachelor’s degree and 2+ years of related experience (3–5 years professional experience preferred)
• High tolerance for engaging with dissatisfied clients and de-escalating frustration
• Familiarity with advertising products and lead-generation services
• Salesforce experience preferred
• Proficiency with Microsoft Excel and Gmail (or Google Workspace)
• Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment
• Strong verbal communication and rapport-building skills
• Willingness to work the predesigned schedule and collaborate cross-functionally

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How We Work

Confidential Client balances creativity and innovation with in-person collaboration. For most roles, employees are expected to work on-site at least four days per week to foster teamwork and culture.

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How We Reward You

Confidential Client invests in employee wellbeing and growth. Typical benefits include (but are not limited to):

• Inclusive and competitive medical, Rx, dental, and vision coverage
• Family-forming benefits
• 13 paid holidays and flexible time off
• Paid volunteer time
• Immediate eligibility into company 401(k) with employer match
• Tuition reimbursement and development opportunities
• Personalized financial planning resources
• Student loan repayment support and workplace perks

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Why Apply via Careertakes

Careertakes is acting as a recruiting partner to streamline your application and may surface additional matched roles. If your skills align, Careertakes will connect you directly with Confidential Client for next steps.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.