Resolution Manager
The Resolution Manager at Confidential Client is responsible for managing and resolving Fast Track Commercial General Liability claims by applying claims management expertise, analytical skills, and effective communication. This hybrid role involves collaborating with clients and claimants to ensure empathetic, compliant, and timely claims resolution while supporting continuous process improvement and client satisfaction.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
This opportunity is with a confidential client in the Customer Services industry. The role is a Resolution Manager / Fast-Track Liability Claims Adjuster (entry-level to mid-level claims) responsible for investigating, evaluating, and resolving commercial general liability claims. The position is based in Rolling Meadows, IL and may follow a hybrid schedule for candidates within commutable distance to certain sites (see location notes below).
- Role type: Full-time
- Location: Rolling Meadows, IL (primary). Hybrid options possible for candidates commutable to St. Peters, MO; Downers Grove, IL; or Carrollton, TX — hybrid in-office 2–3 days/week where applicable.
- Licensing: Not required on hire; candidate must be willing to obtain required adjuster licenses within the specified timeframe.
What You’ll Do
- Apply claims management experience and analytical judgment to evaluate claim exposure and determine the appropriate resolution strategy.
- Manage Fast Track commercial general liability claims from intake to closure using established policies and workflows.
- Communicate effectively with claimants, clients, vendors, and internal teams to advance file outcomes.
- Deliver empathetic, high-quality customer service throughout the claims process.
- Accurately document file activity and decisions in claims systems to support transparency and defensibility.
- Follow statutory, regulatory, and ethics requirements while aligning with client-specific guidelines.
About You
Ideal candidates will bring claims or customer-service experience, strong decision-making, and the ability to handle multiple files while prioritizing client outcomes.
- Claims background or related customer-service experience (minimum experience expectations below).
- Comfortable learning and using claims and business software.
- Willingness to obtain state adjuster licenses where required.
- Strong communication, organization, and problem-solving skills.
Required Qualifications
- High school diploma or equivalent.
- Minimum of 3 years related claims experience (or equivalent customer-service experience with demonstrated decision-making in claims or dispute resolution).
- Knowledge of accepted industry standards and practices for liability claims.
- Proficiency with computers and claims-management software.
- Ability to obtain required adjuster licensing in states where claims are handled.
Preferred Qualifications
- Bachelor’s degree preferred but not required.
- Strong history of customer service in a claims or insurance-adjacent environment.
- Experience with Fast Track or commercial general liability claims is an advantage.
Compensation & Benefits
The source post lists an estimated annual pay of approximately $85,234 (estimate). Confirmed compensation will be shared by the confidential client during the hiring process.
- Competitive compensation and benefits
- Comprehensive programs supporting health and well-being
- Career development and ongoing learning opportunities
- Collaborative, people-first culture with accessible leadership
Location & Work Model
Primary job location: Rolling Meadows, IL (in-office or local hybrid as determined by the confidential client). Candidates who reside within a commutable distance to other specified client sites (St. Peters, MO; Downers Grove, IL; Carrollton, TX) may be considered for a 2–3 days per week hybrid schedule at those locations. The authoritative location for this posting is Rolling Meadows, IL.
Notes on Licenses & Compliance
- Licenses are not required upon hire for this role, but candidates must be willing to obtain any state adjuster licenses required for work assignments within an agreed timeframe.
- This posting is written to comply with applicable US hiring laws for roles based in the listed location. Where local pay-transparency or posting requirements apply, salary information will be provided consistent with those laws.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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