About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role Overview

Confidential Client is seeking cleared, entry-level Remote Help Desk Technicians to join an IT liaison support group on a long-term contract. You will provide first-line technical support for desktop systems, user accounts, and connectivity—working remotely while supporting employees and coordinating with the company help desk as needed. This position is based out of Newport News, VA and requires U.S. citizenship and an active security clearance.

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What You’ll Do

• Provide technical support for personal computer hardware, software, and network connectivity.
• Install, configure, and troubleshoot desktop systems and workstations.
• Assist with password resets and account access for specialized software.
• Triage, document, and route tickets to appropriate teams; update ticket status and communications.
• Work with remote employees and local teams to resolve or escalate issues promptly.
• Communicate status updates and follow documented procedures consistently.
• Proactively identify roadblocks and follow up to closure.

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Qualifications

• U.S. Citizenship required.
• Active security clearance required.
• Bachelor’s degree, or a relevant professional certification in lieu of a degree.
• Experience or familiarity with Windows 365, Microsoft Outlook, and Teams.
• Strong written and verbal communication skills.
• Ability to listen, ask clarifying questions, and diagnose user issues.
• Dependable, timely communicator (phone, Teams, email) while working remotely.
• Strong attention to detail for access requests, ticket updates, and user data.
• Ability to manage multiple requests without losing accuracy or follow-through.
• Willingness to follow documented procedures and escalate appropriately.

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Compensation & Benefits

• Pay range: $25.00 - $30.00 per hour. Individual pay will depend on qualifications, experience, and other job-related factors.
• Eligible temporary-role benefits may include (subject to classification and eligibility):
  • Medical, dental & vision
  • Critical illness, accident, and hospital coverage
  • 401(k) retirement plan with pre-tax and Roth options
  • Voluntary life & AD&D insurance
  • Short- and long-term disability
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time off / leave (PTO, vacation, sick leave)

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Location & Work Type

• Contract position based out of Newport News, VA.
• This is a fully remote (telecommute) role. Applicants must meet U.S. location and citizenship requirements noted above.

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Timeline & Hiring Details

• Employment type: Contractor / Full-time (as listed).
• Application window: This position is anticipated to close on Nov 10, 2026.
• Confidential Client and Careertakes may use AI tools to support candidate screening; final hiring decisions are made by people.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.