Remote Employee Support Specialist
The Remote Employee Support Specialist serves as the primary contact for employee inquiries related to benefits, payroll, and company policies, providing essential HR operational support within a fully distributed team. This entry-level role involves managing employee records, assisting with onboarding and offboarding processes, coordinating benefits communication, and contributing to process improvements, all while maintaining confidentiality and delivering excellent customer service in a remote environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Human Resources.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Careertakes is recruiting on behalf of our confidential client for an entry-level, fully remote Employee Support Specialist to join their People team. This role is ideal for someone early in their HR career who wants hands-on experience with HR operations, employee relations, benefits and payroll support, and remote employee services. You will be the friendly first point of contact for employees and help keep HR processes running smoothly across a distributed team.
Responsibilities
- Respond to employee inquiries about benefits, payroll, company policies, and general workplace questions via email, chat, and phone
- Maintain accurate employee records in the HRIS
- Assist with new-hire paperwork, orientation scheduling, and onboarding activities
- Track and route employee support tickets to appropriate internal teams
- Help coordinate open enrollment and benefits communications
- Document recurring employee questions and recommend FAQ/resource updates
- Support offboarding tasks, including exit paperwork and final documentation
- Escalate sensitive employee relations matters to senior HR staff when needed
- Assist with compliance recordkeeping and audit preparation
- Contribute to process improvement initiatives for the employee support function
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Strong written and verbal communication skills
- Ability to handle confidential information with discretion
- Comfortable using email, chat platforms, and video conferencing tools
- Basic proficiency with Microsoft Office or Google Workspace
- Excellent organizational skills and strong attention to detail
- Able to manage multiple tasks and priorities in a remote setting
- Customer service or administrative experience is a plus
- Reliable high-speed internet connection and a quiet home workspace
Benefits & Perks
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and paid holidays
- Fully remote position with flexible scheduling
- Home office stipend for remote equipment
- Paid training and onboarding program
- Career growth and internal promotion opportunities
- Employee assistance program
- Supportive, collaborative virtual team culture
Details
Job Type: Full-Time | Work Type: Remote | Industry: Human Resources | Experience: Entry
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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