Registered Nurse-Clinical Contact Center
The Registered Nurse in the Clinical Contact Center at Confidential Client provides direct patient care and clinical support, requiring proficiency in nursing practice, leadership, and evidence-based care. This role demands physical and mental fitness to manage complex patient situations, including emergency and urgent care experience, and involves working on-site with adherence to strict health and safety protocols.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Healthcare & Nursing.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role summary
Confidential Client is hiring a Registered Nurse for a Clinical Contact Center role based in Fort Knox, KY. This position supports patient triage, clinical guidance, care coordination, and documentation through phone- and telehealth-based encounters. The opportunity is a contractor, full‑time role. Compensation: $74,486 - $133,592 per year.
Key responsibilities
- Provide nursing assessment, triage, and clinical guidance by phone or telehealth following established protocols.
- Document encounters accurately in electronic health records and escalate to appropriate clinical teams when needed.
- Provide patient education, self-care instructions, and follow‑up planning.
- Coordinate care with providers, clinics, and other services to ensure timely patient management.
- Participate in quality improvement, case review, and team huddles to improve call workflows and patient outcomes.
- Maintain up‑to‑date knowledge of protocols, clinical resources, and telehealth tools used by the contact center.
- Adhere to privacy, documentation, and regulatory requirements for clinical contact services.
Required qualifications
- English language proficiency (written and spoken).
- Graduate of a professional nursing program accredited by ACEN or CCNE, or equivalent as described by licensure rules.
- Current, full, active, and unrestricted RN registration/license in a U.S. State, Territory, Commonwealth, or D.C.
- Ability to meet any local pre‑employment and periodic health screening requirements (e.g., TB screening, immunizations).
- Able to perform the physical requirements of the role, including visual acuity, hearing, clear speech, manual dexterity; may involve prolonged sitting and occasional lifting up to 50 lbs.
- Willingness to work in a clinical contact center environment and to follow standardized triage protocols and documentation practices.
Notes on licensure & eligibility
- Graduate Nurse Technician (GNT) exception: candidates who meet education requirements but lack licensure may be appointed temporarily while pursuing RN licensure, where allowed by policy (timeline and extensions per agency guidance).
- Applicants educated outside the U.S. must have degree equivalency validation if education exceeds entry level; a current, unrestricted RN registration may meet appointment requirements.
- Grade/level assignments will follow the hiring organization's qualification standards and assessment criteria.
Preferred experience
- BSN preferred.
- Minimum 1 year ED (emergency department) or urgent care nursing experience preferred.
- Prior experience in a clinical or medical call center is a plus.
Employment details
- Location: Fort Knox, KY (on-site / contact center)
- Employment type: Contractor, Full time
- Compensation: $74,486 - $133,592 per year (listed range)
- This role requires completion of pre-placement physical and annual employee health requirements (e.g., influenza vaccination, TB screening) where applicable.
Reasonable accommodations & compliance
Confidential Client and Careertakes comply with federal, state, and local employment laws. Reasonable accommodations are available for qualified applicants with disabilities during the application and hiring process — please let us know if you need assistance.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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