Confidential Client Residential Support Staff
The Residential Support Staff provides 24/7 direct supervision and support to residents in a mental health treatment facility, ensuring safety and a therapeutic environment. Responsibilities include monitoring resident behavior, assisting with daily living activities, facilitating facility schedules and activities, documenting incidents, and collaborating with clinical staff to maintain continuity of care. This role requires strong interpersonal skills, crisis intervention capabilities, and adherence to professional and safety protocols.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Behavioral Health (Healthcare & Nursing).
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role Overview
Confidential Client is hiring a Residential Support Staff (RSS) to provide direct, front-line support in a 24/7 mental health residential program in Lancaster, OH. This hands-on position focuses on resident safety and supervision, assisting with activities of daily living (ADLs), supporting the treatment milieu, and documenting behavior and incidents in the EMR. Shifts are typically 8–12 hours and include evenings, nights, weekends, and holidays as needed.
What You’ll Do
- Provide continuous supervision of residents to maintain a safe, therapeutic environment.
- Complete regular safety checks and documented rounds per facility protocol.
- Monitor resident interactions and use approved non-violent crisis intervention (NCI) or de-escalation techniques when needed.
- Assist residents with ADLs (hygiene, room upkeep, basic physical health needs).
- Facilitate the facility schedule — meals, clinical groups, appointments — and lead assigned non-clinical psychoeducational activities and community meetings.
- Coordinate and supervise recreational activities and supervised outings to promote social engagement.
- Maintain accurate, real-time documentation of resident behavior, significant incidents, and shift logs in the EMR.
- Deliver detailed hand-off reports to incoming shifts to ensure continuity of care.
- Report clinical concerns or safety risks immediately to Nursing staff or the Mental Health Professional (MHP) on duty.
- Assist clinical staff with vitals or supervised toxicology screenings as required.
- Support admissions and orientations, including facility tours and required searches, and report maintenance or safety hazards.
- Provide safe, supervised transportation for residents to off-site medical or psychiatric appointments when assigned.
Qualifications
- Minimum: High school diploma or GED.
- Preferred: Associate’s or Bachelor’s degree in a human services field (Psychology, Social Work, etc.).
- Prior experience in behavioral health, residential care, or hospital settings is preferred but entry-level candidates may be considered.
- Must pass state-mandated background checks.
- CPR/First Aid certification required or ability to obtain during onboarding.
- Certification in a recognized crisis intervention model (e.g., CPI, NCI) preferred.
- Valid driver’s license with a clean driving record.
Skills & Competencies
- Ability to maintain strict professional boundaries and resident confidentiality (HIPAA).
- Strong interpersonal skills; remain calm and empathetic under stress.
- Proficient basic computer skills for documentation and communication in an EMR.
- Effective verbal reporting and teamwork to ensure safe hand-offs and continuity of care.
Physical & Operational Requirements
- Ability to stand or walk for extended periods during 8–12 hour shifts.
- Ability to lift up to 25 lbs as needed.
- Ability to physically intervene in behavioral crises according to trained safety protocols.
- Flexible to work varied shifts (days, evenings, nights, weekends).
- Reliable transportation and punctual attendance.
Compensation & Schedule
- Estimated pay: $41,416 per year (estimated figure provided by job data source).
- Full-time schedule; shifts typically range 8–12 hours in a 24/7 residential setting.
- Actual pay, benefits, and schedule details to be confirmed during the interview and offer process.
Why Join
- Work directly with an interdisciplinary behavioral health team supporting meaningful resident progress.
- Gain experience in crisis intervention, documentation in EMR systems, and community-based residential care.
- Opportunities for training and professional development in recognized crisis-intervention models.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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