About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, State Government — Financial Services / Insurance Regulation.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client (internal agency opportunity) is seeking a Quality Control Analyst to join the Insurance Agent & Agency Services division, Bureau of Investigation in Tallahassee, FL. This is an internal agency employment opportunity for current employees (including OPS) of the Department of Financial Services, the Office of Financial Regulation, and the Office of Insurance Regulation.

This role focuses on auditing investigative case files for legal sufficiency, ensuring high-quality written work, analyzing investigative reports, and supporting settlement and training activities to improve investigative outcomes.

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Key Responsibilities

• Audit investigative files submitted for possible administrative action to determine legal sufficiency.
• Review reports and files for correct format, completeness, and proper writing techniques.
• Analyze investigative findings for accuracy, thoroughness, and compliance with investigative procedures.
• Track outstanding Settlement Stipulation Agreements and manage processing of returned agreements.
• Confer with subjects of investigations or their legal representatives to negotiate settlement terms when applicable.
• Determine which files are ready for submission to the Office of the General Counsel and which require additional investigative work or corrections.
• Provide training and constructive feedback to investigators to improve report quality and team effectiveness.
• Participate in workshops, conference calls, and training to maintain knowledge of statutes, rules, policies and procedures related to insurance.
• Support disaster response operations by coordinating canvassing efforts and assisting policyholders in expediting claims and accessing aid.
• Perform related duties as required.

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Minimum Required Qualifications

• One (1) year of insurance‑related professional work experience. A post‑secondary degree in Risk Management or Insurance may substitute for the required year of experience.
• Experience collecting, evaluating, and analyzing data.
• Experience applying Florida statutes, rules, and regulations directly or indirectly related to insurance matters.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Valid driver’s license and willingness to travel within Florida, occasionally overnight on short notice.
• Ability to communicate effectively, work independently, and establish effective working relationships.
• Ability to conduct fact‑finding research, organize data for presentation, and make recommendations based on analysis.

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Preferred Qualifications

• Experience proofreading detailed documents and organizing data into logical formats for presentation.
• Bachelor’s degree from an accredited college or university; preference for degrees in Risk Management or Insurance.
• Prior experience in audit, investigative, or regulatory environments involving insurance matters.

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Skills & Competencies

• Strong analytical and data‑collection skills.
• Attention to detail and high standards for written communication.
• Ability to identify legal sufficiency and procedural gaps in investigative files.
• Problem solving and decision‑making skills.
• Ability to train and mentor investigators and provide actionable feedback.
• Comfortable working with cross‑functional teams and legal reviewers.

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Additional Details

• Location: Tallahassee, FL (on-site / in‑state travel required).
• Employment type: Full‑time (Career Service).
• Anticipated salary: $52,530.00 per year (estimated).
• Posting closes: 08/01/2026.
• This position requires a security background check, including fingerprinting, as a condition of employment.
• Internal agency opportunity: only current employees (including OPS) of the Department of Financial Services, the Office of Financial Regulation, and the Office of Insurance Regulation are eligible to apply.
• Candidates requiring a reasonable accommodation under the Americans with Disabilities Act must notify the hiring authority and/or People First Service Center in advance to allow sufficient time to provide the accommodation.
• The Confidential Client supports a drug‑free workplace; employees may be subject to reasonable suspicion drug testing per state policy.
• Veterans’ preference applies per Florida law—eligible candidates should attach required documentation by the close of the vacancy announcement.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.