Quality and Compliance Coordinator
The Quality and Compliance Coordinator at Confidential Client manages customer compliance and quality programs related to regulatory and customer requirements, focusing on food-contact products and associated audits. This entry-level role supports multiple departments by maintaining compliance documentation, coordinating supplier and customer communications, and assisting with audits and corrective actions to ensure regulatory adherence and support business growth.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role Overview
This Quality & Compliance Coordinator role supports Confidential Client’s headquarters in Gallatin, TN. This entry-level position manages customer compliance and quality documentation — especially for food-contact products — ensuring customer portal profiles, audit readiness, and traceability are accurate and up to date. You will work cross-functionally with Operations, Sales, Technical Service, Purchasing, and EH&S to retain existing business and support growth.
What You'll Do
- Receive, review, log, and respond to customer requests for compliance declarations and documents (customer portals, direct requests).
- Maintain and update customer compliance portal profiles; upload documents and track expirations to prevent lapses.
- Coordinate document requests with suppliers, internal teams, and insurers; run supplier outreach campaigns when needed.
- Review supplier documentation for completeness and regulatory fit; communicate deficiencies to suppliers and customers.
- Complete customer questionnaires and surveys accurately and by customer deadlines.
- Build and maintain a centralized compliance library (food-contact letters, SDS, COAs, specifications, Certificates of Origin/Insurance) with a renewal calendar.
- Maintain supplier compliance contact database and support supplier qualification/resourcing activities.
- Support EH&S and Technical Service on required training for service technicians.
- Prepare for and support customer, third-party, regulatory, and internal branch audits; assemble records and track corrective actions until closure.
- Support lot traceability lookups and mock recall exercises in NetSuite (or comparable ERP).
- Record compliance and quality activities in the ERP to ensure traceability.
- Perform other quality and compliance tasks as needed to support Corporate Operations.
What We're Looking For
- Education: High school diploma or equivalent required. Bachelor’s degree in Business, Science, Supply Chain, Food Science, EH&S, Criminal Justice, or related field preferred. Associate degree in Paralegal Studies acceptable.
- Experience: 0–2 years administrative, customer service, quality, or compliance experience preferred (manufacturing, food, packaging, or distribution a plus).
- Familiarity with quality/regulatory documentation, audits, GMP, or NetSuite (or comparable ERP) is a plus.
- Strong attention to detail and ability to meet customer-imposed deadlines.
Skills & Competencies
- High ethical standards and sound judgment; knows when to escalate.
- Strong written and verbal communication with customers, suppliers, and internal teams.
- Above-average analytical skills and investigative/research aptitude.
- Excellent organization; maintains audit-ready records.
- Proficient with MS Office (Excel, Outlook) and comfortable learning new systems.
- Ability to work independently and adapt to changing regulatory and business requirements.
- Willingness to learn and take on new challenges.
Work Environment & Compensation
- Location: Gallatin, TN (on-site with some warehouse exposure).
- Work settings: office environment and non-climate-controlled warehouse areas (PPE required in warehouse).
- Travel: Some domestic travel (~10%) to branch locations.
- Employment type: Full-time.
- Compensation: $50,000–$55,000 per year (range provided by Confidential Client).
- Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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