About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

The Confidential Client is hiring for an entry-level Program Eligibility Specialist I to support public assistance programs. This role focuses on processing applications, verifying information, and communicating eligibility decisions — primarily during the night shift.

• Review and process applications for state-administered assistance programs in compliance with policies and regulations
• Verify applicant information (income, assets, residency, household composition)
• Maintain accurate case records and update case management systems
• Follow up with applicants to request missing documentation and support timely determinations
• Monitor ongoing eligibility and renewals for participants
• Provide professional, clear communication to applicants about eligibility requirements and application status
• Assist applicants in completing forms and locating resources
• Identify discrepancies and escalate complex cases when needed
• Prepare reports and summaries for internal review and audits
• Maintain confidentiality and protect sensitive applicant data

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Qualifications

Minimum qualifications:

• At least 1 year of experience in customer service, administrative support, case processing, or a related field
• Proficiency with basic computer applications and comfortable with keyboard/data entry
• Strong attention to detail and ability to manage multiple cases to meet deadlines
• Good verbal and written communication skills and customer-service orientation

Preferred qualifications:

• Formal education equivalent to a bachelor’s degree in psychology, sociology, or a related field (or equivalent combination of education and experience)
• Prior experience applying program guidelines and explaining policy to applicants

Certifications / Licensure:

• N/A — other job-related education or experience may be substituted where allowed by the Qualifications Review Committee

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Compensation & Employment Type

• Salary range (provided by client): $47,397 - $70,148 per year
• Employment type: Full-time (with contractor hiring possible as indicated)
• Classification: Program Eligibility Specialist I (Pay Grade: SGS05; Class Code: PPE02P)

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Location & Schedule

• Work location: Fort Smith, AR (Sebastian County)
• Typical schedule: Night shift (as advertised)
• This role is on-site in Fort Smith — not a remote position.

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Why Join

Confidential Client’s human services teams provide essential support to vulnerable community members. Employees gain public-sector benefits (for example: pension, paid state holidays, parental leave policies) and opportunities to make a measurable impact for clients in need.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.