About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role overview

Confidential Client is seeking a Program Eligibility Specialist I to join their team in Brumley, AR. This entry-level eligibility specialist role focuses on processing applications, verifying applicant information, and determining eligibility for state-administered assistance programs. The position requires strong customer service, attention to detail, and accurate case recordkeeping.

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What you’ll do

• Review and process applications for state assistance programs in compliance with established policies and regulations.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Follow up with applicants to obtain required documentation and ensure timely processing.
• Monitor ongoing eligibility and renewals for program participants.
• Communicate clearly and professionally with applicants about eligibility requirements, application status, and program benefits.
• Assist clients in completing forms and gathering documentation.
• Identify discrepancies or inconsistencies and escalate cases when needed.
• Prepare reports and summaries for internal review and audits.
• Maintain confidentiality and security of sensitive applicant data.

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Minimum qualifications

• At least one year of experience in customer service, administrative support, case processing, or a related field.
• Basic proficiency with common computer applications and data entry/keyboarding.
• Strong verbal and written communication skills.
• Ability to prioritize tasks, manage multiple cases, and meet deadlines.

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Preferred qualifications

• Formal education equivalent to a bachelor’s degree in psychology, sociology, or a related field (or equivalent job-related education/experience as approved).
• Experience explaining program policies to applicants and working with case management systems.

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Skills & attributes

• Strong attention to detail and ability to apply program guidelines accurately.
• Customer-service orientation and empathy when supporting applicants.
• Problem-solving skills to analyze application issues and determine solutions.
• Ability to prepare and present written and oral information clearly.
• Reliable, organized, and able to handle confidential information in accordance with privacy laws.

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Employment details & compensation

• Location: Brumley, AR (Faulkner County)
• Employment type: Full-time / Contractor (per client)
• Salary range (provided by client): $47,397 - $70,148 per year
• This position is governed by applicable state and federal laws and client policies.

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Why join

• Work in public service helping vulnerable residents access needed resources.
• Gain experience in eligibility determination and case processing.
• Benefits and employment terms provided by the hiring organization (pension, paid leave, state holidays — where applicable).

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.