About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role Overview

The Program Eligibility Specialist I is an entry-level administrative position responsible for reviewing applications, verifying applicant information, and determining eligibility for state-administered assistance programs. This role requires strong attention to detail, clear communication, basic computer and case-management skills, and a customer-service mindset to ensure timely and accurate determinations.

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What You’ll Do

• Review and process applications for state assistance programs in compliance with established policies and regulations.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Follow up with applicants to gather required documentation and support renewal processes.
• Provide clear, professional communication to applicants about eligibility requirements, application status, and available benefits.
• Assist clients in completing forms and gathering necessary documents.
• Identify discrepancies or inconsistencies and escalate cases when required.
• Prepare reports and summaries for internal review and audits while maintaining confidentiality and data security.

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Knowledge, Skills & Experience

• Strong attention to detail and the ability to apply program guidelines accurately.
• Proficiency with basic computer applications and case management systems (keyboarding/data entry).
• Strong verbal and written communication skills; ability to explain complex policies clearly.
• Good organizational skills and the ability to prioritize multiple cases to meet deadlines.
• Customer service experience and the ability to interact professionally with applicants.
• Minimum: At least one year of experience in customer service, administrative support, case processing, or a related field.
• Formal education equivalent of a bachelor’s degree in psychology, sociology, or a related field is preferred; other job-related education and/or experience may be substituted where allowed.

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Compensation & Classification

• Classification: Program Eligibility Specialist I (Career Path)
• Class Code: PPE02P
• Pay Grade: SGS05
• Salary Range: $47,397 - $70,148 per year (official range listed by our client)

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Why This Role Matters

Working in this position means supporting some of the most vulnerable residents by ensuring timely access to benefits and services. Our client provides public-sector employment benefits such as retirement/pension plans, paid holidays, parental leave options, and other state benefits where applicable.

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Compliance & Accommodations

Our client is committed to fair hiring practices in accordance with federal and state law. Reasonable accommodations are available for applicants with disabilities during the application and hiring process. Background checks or additional verifications may be required where permitted by law and job-related.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.