About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Sales.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

As a Product Support Sales Representative I for Confidential Client in Garner, NC, you will drive aftermarket parts and service revenue across an assigned territory. You will manage existing accounts, develop new customer relationships, prepare accurate repair estimates and quotes, and coordinate with parts, service and operations teams to deliver solutions that increase customer uptime and retention.

• Drive aftermarket sales growth for parts, service, repairs, planned maintenance (PM) and total maintenance & repair (TMR)
• Proactively sell service work, maintenance agreements, repair solutions and upsell opportunities from inspections and completed service work
• Follow up on new product deliveries and support customer onboarding for CVA, Connectivity and Digital technology
• Maintain regular customer contact, build strong relationships, and resolve customer concerns in line with company policies
• Prepare accurate repair estimate requests and customer quotes; obtain required approvals before presenting
• Keep CRM updated with call reports, schedules and customer activity; track quoted vs. sold jobs and identify follow-ups
• Submit expense reports and commission worksheets accurately and on time
• Communicate territory activity and sales leads to internal teams; participate in technical and sales training
• Represent Confidential Client professionally and maintain customer confidentiality and company property

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Minimum Qualifications

• High school diploma or equivalent required
• 1–5+ years of technical or sales-related experience (field or service sales preferred)
• Valid state driver’s license and acceptable driving record; ability to travel daily to customer sites in the territory
• Strong verbal communication skills for phone and in-person customer contact
• Ability to present business information one-on-one or to groups and to work extended days (typically 9–10 hours)
• Proficient with Microsoft Outlook and Office (Word, Excel, PowerPoint); comfortable updating CRM records
• Demonstrated customer-service orientation and professional appearance

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Preferred Qualifications

• Bachelor’s degree in business, marketing, or related field preferred
• Experience in the power generation or heavy equipment service industry
• Proven success selling maintenance agreements, service work, or parts in a field sales role
• Familiarity with quoting processes and experience supporting operations/parts teams

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Compensation & Benefits

• Estimated pay (advertised): $75,991 per year — estimated. Actual compensation and benefits will be provided by Confidential Client and may vary by experience, location, and role responsibilities.
• Additional details on benefits, commission structure, and perks will be provided during the interview process.

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Location & Travel

This role is based in Garner, NC and requires daily travel within an assigned territory to customer locations. Candidates must have reliable transportation and a valid state driver’s license.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.